The thing is, you need to understand that console players haven't really had a chat for people to be toxic in up until a few weeks ago. Apart from interacting with a handful of jackasses over console DMs over the years, OW for me has borderline been a singleplayer game, and then suddenly bam! Toxic chat messages all over the place, and I can't opt out. It's really jarring, that's all.
My Bastion anecdote didn't necessarily make me sad or anything.
I believe someone mentioned under the Cross-Play settings on console you are able to remove Cross-Play chat (which won't stop people from your platform from showing up), so this might help?
Maybe they have a keyboard extension for their controller? Or they could be doing what I hear a lot of players nowadays do on consoles, and they are playing with a keyboard and mouse?I'm confused how people in the console pool are typing so quickly? I see people respond to each other at unreal speed in competitive and I feel like I'm missing something.