I think it's all in the name for the "next gen experience OS" and I am tired of it. Xbox 360, Xbox One, PS3-5, Switch, Wii U, every so called next gen OS didn't have many features you'd expect in the generation and many bugs to begin with. But as long as people see something new and think "awww next gen", I don't think many complains will be heard. This includes reviews from journalist saying the OS feels next gen and just focusing on the positives, which undoubtedly were there with all those consoles too. But I think the negative outweigh the positives.I think a lot of folks aren't aware of the convenience/quality life things that makes the series x a really nice experience. Threads like this remind me of what some folks are willing to tolerate
I dunno what it is, but on PC or mobile this wouldn't fly. Just imagine the next iOS having like 35% of the features and being buggy. The shitstorm would be trending on twitter, but with console gamers it seems like most, as you said, tolerate and even defend this. I honestly don't get why and I say this as someone experience everyone of those listed OS and UI ¯\_(ツ)_/¯