It has to do with solving the problem of his kid playing Fortnite. Seeing how the PSN account is in lockdown and I doubt he wants all of his trophies and saves thrown away by creating a new PSN he could get a cheap holiday priced Xbox and set his kid up there to play Fortnite via his old Epic account.
Signing up and paying for PSN should be all you need to do.What does paying for PSN have to do with a bummed email on the Epic account?
Wait, how did you create the Fortnite account with the typo email in the first place? Don't you have to verify the email when you first create the account?
Better bust out the credit cardI tried to update something but was being prompted to first "verify" the email address on the Epic account. I waited and waited but wasn't receiving the email needed to verify. I then noticed that the email address used to register my son's Fortnite account had a small typo in it... whoops, my mistake.
I tried to change the email address, but you cannot do this until it is first "verified". I then tried to un-link his PSN account associated with the account (to link it to one with the correct credentials), but you cannot do this until it is verified either. It's not possible to verify an email that's wrong, obviously. I tried to then register the typo'd email address on gmail - but it's already taken. It's also impossible to link a PSN account to more than one Epic account.
The only thing left to do was to reach out to Epic's support. I submitted a ticket and asked for them to modify the email address with the typo for me and submitted tons of verification that I was the account holder (IP addresses, billing information, account creation dates etc) and immediately got an email back --- "changing the registered email address is not supported at this time".
What?
I replied to the email and requested that the PSN account associated with this Epic account be "un-linked", so I could link it to the right email address, and have the account with the wrong email closed. I didn't think this would be a problem as it's something that you can do easily on their website (when verified).
I never got an email back, but I tried to log in again with the same Epic account and I got an error that the account was now "Inactive". When I tried to manually "link" the PSN account to the correct email address, it says the "PSN account is associated to another Epic account"... well, the Epic account it is associated to is now closed and this is apparently irreversible. Firing up Fortnite on the PS4 gives a message that the account is inactive and log-in has failed.
I sent of a third email explaining and was told that it was "impossible to change due to security concerns".
So here I am - tried to update my son's Fortnite account to have the correct information and he has been essentially been permanently banned because of it. Only option now would be to abandon his PSN account and create a new one, losing all progress and stuff and he's pretty devastated :(
For a game aimed at younger people, the account management and technical support is confusing and limited.
I can feel for OP. The account management is definitely odd. Especially if you had accounts linked to different emails before cross play happened. Even I was getting a bit confused on how I had to unlink and then relink.
This is an issue with Epic and even Spotify. They don't do e-mail verification. I received so many e-mails this year about failed sign-ins and password resets for an Epic account, even though I've never played an Epic game or have any interest in Fortnite. I kept contacting them to remove my e-mail address but they just kept sending me crappy automated responses and were really slow. I eventually ended up threatening to report them for breach of GDPR and eventually they suspended the account associated with my e-mail address.I'm surprised you can create an account without verifying the email first, anyways this is bullshit, did you spent money on it ? there is no good reason for them to close your account like that while your providing all the info proving you are the owner, it make no sense. Try to contact them via phone or keep sending ticket, you could also try creating a post on the subreddit with the same title, there is a lot of epic worker over there.
Popping in this thread to say that this is very very cool of you.FYI, I wrote about your problem and emailed Epic Games PR: https://mp1st.com/news/parent-gets-...just-by-trying-to-update-the-registered-email
I got a reply saying it got routed to Nick, who's the senior PR manager. Once I know more, I'll PM you or post here. :)
Very awesome of you to do this, hopefully OP's issue is resolved in a matter of time.FYI, I wrote about your problem and emailed Epic Games PR: https://mp1st.com/news/parent-gets-...just-by-trying-to-update-the-registered-email
I got a reply saying it got routed to Nick, who's the senior PR manager. Once I know more, I'll PM you or post here. :)
Fingers crossedFYI, I wrote about your problem and emailed Epic Games PR: https://mp1st.com/news/parent-gets-...just-by-trying-to-update-the-registered-email
I got a reply saying it got routed to Nick, who's the senior PR manager. Once I know more, I'll PM you or post here. :)
Wouldn't be able to have cross play/cross progression if there wasn't a secondary account system
FYI, I wrote about your problem and emailed Epic Games PR: https://mp1st.com/news/parent-gets-...just-by-trying-to-update-the-registered-email
I got a reply saying it got routed to Nick, who's the senior PR manager. Once I know more, I'll PM you or post here. :)
FYI, I wrote about your problem and emailed Epic Games PR: https://mp1st.com/news/parent-gets-...just-by-trying-to-update-the-registered-email
I got a reply saying it got routed to Nick, who's the senior PR manager. Once I know more, I'll PM you or post here. :)
The thing with Fortnite is that a lot of items can't be gotten again. Either because they were part of a previous season's battle pass or Epic just never put them back in the shop rotation. It's part of making them seem valuable.I don't play fortnite but I'll be watching this thread. Hope you get it fixed. If not take your son out for hot dogs and ice cream and remember there's fun in starting games again too.
A good update to end the night on - I just got an email from support saying they have reversed the suspension on the account, they even apologized for the inconvenience! My kid is very happy.
Many thanks to everyone who had input, helped and gave some solid advice.
Unfortunately, it was explained that changing the email address typo is impossible due to some sort of technical limitations - so I'm back to square one in this regard and stuck with someone elses email registered to the account (which must suck for them). I don't plan on trying to get this fixed anymore given the risks... it doesn't seem to affect the game itself and only prevents me from managing/changing the account information.
It might not be the best customer service, but at least they're working sundays evenings. Best of all I can stop feeling guilty as hell!
A good update to end the night on - I just got an email from support saying they have reversed the suspension on the account, they even apologized for the inconvenience! My kid is very happy.
Many thanks to everyone who had input, helped and gave some solid advice.
Unfortunately, it was explained that changing the email address typo is impossible due to some sort of technical limitations - so I'm back to square one in this regard and stuck with someone elses email registered to the account (which must suck for them). I don't plan on trying to get this fixed anymore given the risks... it doesn't seem to affect the game itself and only prevents me from managing/changing the account information.
It might not be the best customer service, but at least they're working sundays evenings. Best of all I can stop feeling guilty as hell!
It's in the OP. They did. Was also suggested several times.I just skimmed and couldn't find if you tried, but is the typo email actually registered? If it's just a gmail or something, you could try actually signing up for that email?
A good update to end the night on - I just got an email from support saying they have reversed the suspension on the account, they even apologized for the inconvenience! My kid is very happy.
Many thanks to everyone who had input, helped and gave some solid advice.
Unfortunately, it was explained that changing the email address typo is impossible due to some sort of technical limitations - so I'm back to square one in this regard and stuck with someone elses email registered to the account (which must suck for them). I don't plan on trying to get this fixed anymore given the risks... it doesn't seem to affect the game itself and only prevents me from managing/changing the account information.
It might not be the best customer service, but at least they're working sundays evenings. Best of all I can stop feeling guilty as hell!
Well you could still try emailing the person who has the address.
This is any idea but also a chance I'm not sure I would take. What if the person he emails ends up just taking the account or something. Not sure how all that works, but I always expect the worst from people. I'm quite cynical.
Well you could still try emailing the person who has the address.