No, I never said that, in fact I've elaborated on this point multiple times in this thread. A one-star review that could cause someone to lose their job should be commensurate with the degree of offense, and I do not believe getting some cold food is on the same level as a person losing their livelihood.
Exercising some reasonable level of due care literally is his job.
Right but that's the inherent conflict with DoorDash vs. the restaurant. DoorDash incentivizes multiple deliveries because that's how they make money, drivers can only make minimum wage by doing multiple deliveries, and restaurants aren't offering a delivery time that factors in multiple deliveries because that would be impossible for them to do.
This is a deliberately uncharitable generalization of individuals that have offered sound reasoning behind their stances.let them ignore you, its their way of not having to take the L when they know they are in the wrong
All that needs be to said really. Why this is so hard for people to understand is mind-boggling to me.
My position is that the critical decision point, arguably a common sense one, was choosing not to notify the previous customer about the delay when waiting at the second restaurant.
Its funny saying that i cant comprehend and yet you are digging your head further into the sand everytime you post a reply to someone. Even IF the second order was not going to be late, its not like it was going to only take 30 seconds to get into the place and get the order, stop lights, possible turn around's, finding a parking spot, waiting in line, checking the order, thats a 10-15 minute process. OP was at fault for poor time management and a bad choice, not door dash.
That sucks. I was going to ask why you stopped at the other restaurant. I would be pissed too if it took 45 minutes from pickup to delivery but would have actually asked you what took you so long instead of just flying off the handle.
That doesn't rule out the fact that for the first customer, this service was poor and the driver and communication is part of this service. 1 star warranted, or whatever is lowest.
It's a tough spot. And the downside is that, unlike restaurants, which usually proactively throw in an extra order of dumplings or fries for the inconvenience, subcontracted drivers simply don't have that option.
Yes but that poor service is a direct result of how DoorDash functions, not any specific error on OP's part. Except telling the customer he was gonna be late, he couldve done that. Wouldnt change the situation though.
No, talking to you is like talking to a brick wall. You keep repeating the same thing over and over as if that is the subject of contention when it isn't.
Indeed. But be sure to ask me about systemic social justice issues only after I've eaten.
The driver has to take the order in order to make even minimum wage. Put yourself in his shoes. You're asking him to make less than minimum wage all the time because of something that might happen in a rare circumstance to negatively effect you. That's totally unreasonable. The expectation that they will work at those substandard wages is no fucking choice at all. You as a customer have every right to be mad, but from the way the OP tells the story, I have a hard time feeling how he's at fault.
Because that's not the issue. No one thinks it was 'mandated' by DoorDash, but it's necessary if OP wants to make minimum wage. Which isn't a direct mandate but is an indirect one. Read these posts please:
The real chicanery is that instead of being in privity of contract with a business (Restaurant), the work's being performed in large part by a subcontractor (DoorDash). As the original customer, my deal's with the prime contractor -- not the sub. I have no control over the sub. The sub's employee is not accountable to me, but rather to his own company (DoorDash).
I think these gig apps are highly exploitative. If he is making less than minimum wage making one delivery and can only get above minimum wage by getting lucky by comboing deliveries, then maybe looking for other employment would be the right decision. People also don't ever factor in gas and mileage on vehicle with these delivery jobs.
When you realized the restaurant was behind on their order why couldn't you just leave to drop the first order off and come back? Does DoorDash allow drivers to make judgment calls like this? Sometimes you gotta improvise
I've heard delivery jobs framed as "selling your car in slow motion" and that was before they were managed through the gig economy where everyone's an independent contractor and thus not entitled to minimum wage.
