I think out of everything only Crossplay and Backwards Compatibility are areas where Sony is clearly chasing the dollar rather than the needs of the consumer.
Crossplay - This hand was forced by MS, Sony's only denying it for business reasons, as MS did last gen (friends buy friend's consoles snowball effect)
System updates - External Storage, shareplay, and lots of other things have been added - not as frequent as MS, though at this point they're probably just saving features to make PS5 feel fresh.
Inventive smaller games – Not sure on this they did take a huge risk on No Mans Sky, and supported Indie pretty heavily out of the gate - They're paying for a lot of smaller projects on PSVR, which you could argue is very innovative and far more risky than what their competition is doing.
Webstore/online shit – Haven't really had a problem with it once tbh, I wouldn't call it a mess.
PSVR – This is one their competitors deserve criticism for, not Sony. They took the chance invested heavily and provided new experiences for their users with it. They used Move controllers to cut cost sure - but it beats not trying at all.
Backwards compatibility – Agreed more could have been done, almost seems like its 'business reasons' to not support it keeping people buying new games instead. I think people don't realize this make exclusivity deals on new games with 3rd parties more obtainable, and harder for your competitors to get if your consumers are buying new games instead of old ones.
PS+ – Agreed they're clearly making a ton of money off this and could afford to sweeten the deal - though it's not like their competition doesn't deserve the same pushback.
Studio closures – Unwanted, but a reality in any business.