I mean that first post was quite something...i don't think I would've read more than the first page if it weren't for it like you say.
Anthem really brings some weird stuff out, just read about the xGladd ban...
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Sony is apparently refunding PS4 owners their Anthem digital purchase due to midgame crashes and complete shutdown.
- Thread starter rocket
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I mean that first post was quite something...i don't think I would've read more than the first page if it weren't for it like you say.
Anthem really brings some weird stuff out, just read about the xGladd ban...
The last game to lock my PS4 Pro up to the point where it had to be unplugged was Watch Dogs 2, and I haven't played it since. This needs to be fixed immediately, and rather than worrying about loot drops, BioWare needs to address this title's technical shortcomings across *all* platforms, and I say this as someone who actually enjoys the game.
That would be a logical assumption, weren't it for the fact that PS4's will shutdown on their own with a message telling the console is overheating.
NMS crash alot at release, not hard crashes, just game shutdowns. BUt it was fixed after some patches.
Haha, saw that. This game is like some kinda twilight zone mirror of Fallout 76 in so many ways
I'd say even worse due to the console wars aspect of it, that brings out some weird takes
No Man 's Sky Was freezing and crashing constantly the first couple weeks for many on PS4. The game caused more crashes and error messages than any game I had played before. Fortunately after a month or so it became much less common.
Sigh. If they were initially giving refunds but are now declining refunds and instead passing the buck to EA, that is the same pattern as No Man's Sky. It was particularly bad in that case since Hello Games was a very small team already struggling to deal with a large scale backlash, at least EA have teams in place to deal with this type of thing.
Not sure why people are saying Sony are not responsible, when they are the retailer in this scenario. I agree that they cannot comprehensively test every game that they sell on PSN, but they can offer refunds when it turns out that a game that they sold does not function as advertised.
Not sure why people are saying Sony are not responsible, when they are the retailer in this scenario. I agree that they cannot comprehensively test every game that they sell on PSN, but they can offer refunds when it turns out that a game that they sold does not function as advertised.
People abuse it though. I asked earlier what this talk of bricking consoles was about, and I see no mentions of the game actually doing that. It seems to be one of those things that people say and then everyone repeats it? I guarantee there were people trying to get refunds after playing for 10 or 20 hours without any crashes. Same as NMS. I saw people posting that they had gotten full refunds after playing for 40 hours. Well clearly they were enjoying the game to have played for that long.
Right if it happens often enough to crash to the dashboard then I would say both parties bear responsibility. It's also possible during certification it didn't happen nearly enough for Sony to not certify the product. I don't know the certification process but I'm sure there is a threshold that must be met to certify.
Yeah this is why nobody buys games on Steam any more.
A reasonable standard refund policy increases sales, as people are willing to take a risk on games that they otherwise might not have.
You can easily set policies to prevent the type of abuse you are talking about.
Just to be clear I'm in no way defending games that crash on the consoles. Hard crashes are way more serious though and every single game that has them should be removed from the store until it's resolved.
I've had several hard crashes with Apex, but I certainly wouldn't want it removed from the store. The very rare crash doesn't take away from the dozens of hours of super fun non glitchy gameplay I've had from it. Granted it is F2P.
Only adds credence to the guy who said there won't be a Sony E3 the day before it was officially announced, too.
I agree. I have seen the game crash more to the menu than dahsboard. Either way, this could not have gone any worse for the game. And I want more games like it because it (should) make all the developers in the genre try to do better. *Cough cough* space flight in Destiny 3 Bungie!
Tried to refund it when I played the demo—never had a PSN refund but they refused to do it. Courtesy refund don't exist.
If Sony is back peddling already that probably means this thread spread like wildfire and they got swamped with a bunch of refund requests and Sony just decided to stop giving them out.
Lol and of course I was at work when they were authorized
Brad Shoemaker said it happened to him a bunch of times during the Giant Bombcast, this is a real issue.
Are you from the EU? US Sony doesn't issue refunds as a general rule.
Certification just means it comes with trophies and it doesnt brick the console
I have this game on PS4. Is there a bricking bug? I hadn't heard of that, but now I'm concerned.
EDIT: If it's just a crash/need to reset, I'm less worried. That's still a super frustrating thing to happen, and one that's unfortunately more common in games than I would like.
EDIT: If it's just a crash/need to reset, I'm less worried. That's still a super frustrating thing to happen, and one that's unfortunately more common in games than I would like.
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As far as I can tell, people are saying "bricked" when they mean "locked up / needed a power cycle".
When you're trying to calculate how a multiplat game with reports of crashes across all platforms is Sony's fault
How does Sony know who is abusing an offer like that? Let's say a game crashes frequently for 1 in 20 people, and 20 people ask for full refunds. How does Sony know which are trying to take advantage?
I still haven't seen any confirmation that even one person got a bricked console, yet tons of posts are talking about it.
I mean, I bought the game digitally from the PS Store. There's no reason to deny a refund in this case.
By checking the PS4 error logs?
They can also check how long a game has been played by checking the game logs.
If the user is online for that to be tracked, and if they choose to send the error logs, and if the service member has access to them. Also, what if the crash is from one specific bug and a patch is already coming in a few days, which the service member isn't aware of?
I literally have not seen crashes. Not figuratively, literally. I've seen graphical issues, I've been stuck in missions cooperatively with objectives not advancing and have had certain trophies not unlock. It has not been a perfect experience. Here are my trophies in the game: https://psnprofiles.com/trophies/8731-anthem/liammill18 . Please don't just accuse people of lying.
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Yes Sony should design a refund program by which you go online on your PS4 and upload error logs.
If they sold a defective product, customers should still be eligible for refunds. Purchases made after the patch has shipped would not be eligible for refunds related to that bug.
But yes in general I would support: No questions asked refunds within a reasonable time window (much like how the Steam policy is implemented), and refunds outside of this window when a user is able to provide error logs demonstrating that a game does not function as advertised.
I believe such policies would generate more revenue for the Playstation store, and increase customer satisfaction.
This is why I'm wondering if this is just some sort of half-BS rumor. You aren't the only person I've seen try to get this refund and be refused.
I went to System > Error History > My last 2 Hardlocks
I even had to turn of HDR cause it was poorly showing up on my screen, all blurry and washed out
Yet during closed alpha and beta was in pristine condition with the visuals
I even had to turn of HDR cause it was poorly showing up on my screen, all blurry and washed out
Yet during closed alpha and beta was in pristine condition with the visuals