I think it's odd that anyone can endorse not forgiving an honest mistake from a customer who ultimately wants to give you money
There is no benefit for the customer to making this mistake, and even if they're at fault for not reading it properly, to punish them for that by lumping them with a DLC they can't play, and leaving them out of pocket, is still really shitty
The whole point of refunds for anything is to prevent people from buying something they don't want or need
Yeah I totally get what you're saying 100% Oni, and I don't disagree. We should, indeed as customers, have the option to be reimbursed on a product whether the situation was intended or not. I was simply just trying to say that, instead of throwing negativity towards the company, just be more constructive in the approach. By being less harsh in the intent, maybe Nintendo will start listening at some point. But to just throw anger and harsh words at them doesn't really help sadly.