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Nintendo won’t refund players who purchased the wrong DLC for Pokémon Sword & Shield
- Thread starter Kenzodielocke
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I'm trying to understand why there are even two versions of this shit in the first place. Just make it one DLC.
Sony and Nintendo have a no refunds policy on their stores because they can get away with it. They don't care.
For fairness they will allow refunds only on a conditional basis, often given as a one time exception.
Their customer service is pretty good. Except for digital, but you already had that conclusion anyhow.
One time I bought the season pass for a game but for some reason one piece of DLC that came out later wasn't marked as owned for me, so I just assumed it wasn't part of the season pass, so I bought it. Like an hour later, I found out it was included and the only reason it wasn't listed as owned was because I hadn't updated the game. Nintendo refused to give me a refund for DLC that I should've already owned.
Generally speaking their customer service is fine, it's just the fundamental decisions they make that I find so whack. I mean more fool me, I buy their shit anyway, but it still doesn't sit well with me. Joycon gate is the worst example of it (I live in Europe).
it really wouldnt hurt to be more consumer friendly would it? this is a company that made $2b in profits last year iirc.
Nintendo is more likely to "fix" this by adding a third version of the DLC that's slightly more expensive but works on both versions lol.
It wouldn't so that's why my explanation for it is that they don't care. It is something they are willing to take punches on because they do well otherwise and it provides no advantage to them to offer refunds.
I'm more baffled by the fact that there are two different versions of the DLC available for purchase based on Sword & Shield individually. What a ridiculous thing to do. The refund issue isn't surprising because Nintendo has always been that way unfortunately.
There is always one.
Seriously, this is just obtuse, especially for people not so digitally savy. Nintendo should be taken to court for this, and I say that as a Switch and pc only gamer.
Banning refunds on digital goods wouldnt hold up in any court. Someone just needs to get the resources to sue
I see your point but it doesn't mean we shouldn't call this out. When we found out there won't be a save backup option for Animal Crossing NH, there was enough noise about it for Nintendo to backtrack and say they are now working on an option for later in the year. When Mario Maker 2 didn't have online co-op, noise was made about this also and the feature got added later.
I know we often operate on the basis that Nintendo will do what it wants and not listen to anyone, but sometimes it does. We need to keep kicking up a fuss each them.
Oh, they perfectly understand. They're just intentionally being scummy as fuck.
Nope. Any efforts to call it out have been ignored. There continues to be no proof of this even being a thing, but people aren't reading the thread for some reason.
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You realize A LOT of these purchases will have to be made by parents who have absolutely no idea what the difference between both versions are?
They'll go into the eshop, see the dlc and buy it, expecting something as basic as not being able to buy DLC for a game that is not installed on the game console.
Uh yeah, wtf. I haven't gone through all the pages here, but the cited tweets do not mention refunds according to a quick google translate.
Am I missing something here, or have both articles and a majority of seven pages of posters just... not checked their source whatsoever?
EDIT: and to be clear, the Nintendo Soup article directly makes a false claim regardless of Nintendo's typical policy. And regardless, they've been known to flex it as we've seen in the past.
Am I missing something here, or have both articles and a majority of seven pages of posters just... not checked their source whatsoever?
EDIT: and to be clear, the Nintendo Soup article directly makes a false claim regardless of Nintendo's typical policy. And regardless, they've been known to flex it as we've seen in the past.
The tweets from the source (banned by the way) don't say anything about refunds or about changing the licence to the correct one. Even in this thread we've had mixed accounts (some people that have been refunded by Nintendo, others haven't) so...
I asked if anyone had the issue here but no answer about it, so the article and the thread are based at the end of the day on hearsay. Nintendo's digital practices are bad, but I don't think it would be that hard for the license to be changed...
Yeah this feels pretty grimey. It's one thing for them to sell 2 versions of essentially the same game, but It's another to do the same with DLC and punish people considering how confusing this is for even gamers in the loop. They should've just bundled both DLC together or give you the correct one if they confirm you have the appropriate version.
It's Nintendo, no news here. As long as they can get away with it in any imaginable way, they won't change. They'd probably only change under extreme pressure. Legal pressure.
I've been on every page saying this - it's completely fabricated. If it turns out to be true, that is 100% slimy. But there is 0 evidence except a banned source with no sourcing themselves. This thread shouldn't even be open.
Yep, the way mainline Pokémon games are designed caused this, along with eshop regulations.
Points to greed, imo.
GameFreak - creates Bank that can recognize different Pokemon versions and allows content to be added/removed from selected version.
Also GameFreak - "Pokemon Sword Expansion and Pokemon Shield Expansion. They both have the same shit in it. Go fuck yourself"
Also GameFreak - "Pokemon Sword Expansion and Pokemon Shield Expansion. They both have the same shit in it. Go fuck yourself"
lol this is why i said there should be just 1 DLC set and that it enables the appropiate pokes depending on which version you own. this should not be hard. the DLC is the same for both versions so there's no reason it should be separate packages. it's nonsense they separated this.
(this was actually the true intention. make extra bucks from people messing up)
(this was actually the true intention. make extra bucks from people messing up)
Regardless of whether this is true or not, I have to ask. How could anyone buy the wrong version? It literally tells you which version you're purchasing. There's no excuse as to why they got the wrong one.
No she will buy it once and play it in one of the two versions.
Yeah man "these days" all these kids want are refunds and consumer protection, ugh. Fucking crybabies!
Nintendo won’t refund players who purchased the wrong DLC for Pokémon Sword & Shield
Keep a Keen Eye at the checkoutwww.videogamer.com
I don't get it, what does Nintendo lose by being forthcoming? People who bought it wrongly would just buy the correct version after a refund.
And they clearly need to mark this better and/or have a warning before purchasing.
Bad business practice that does not add value for the consumer. Nintendo Support should at least be able to retract the license for the wrong DLC, and instate the correct one.
Cause GameFreak is a Kawaii Company!
Don't question their decisions, making games is hard.
(It's cause GF is scummy af and want to push this 2 version bull shit to the bank)
While I agree that you should make sure you are buying the right thing before you buy it most other digital storefronts have safeguards in place to prevent you buying certain DLCs and versions of a game if you own a license for the same game. There is no reason Nintendo can't implement this to only allow you to buy the particular DLC for your version.
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