Despite all the news surrounding the ubiquitous Joy-Con drift and how Nintendo of America are no longer requiring proof-of-purchase or an active warranty for Joy-Con repairs, Switch owners in Europe have had no such luck and are finding they have to pay up if they want working controllers:
As discussed in the other thread, we should probably have a place to discuss non-American experiences with Nintendo Customer Service, advise others, and hopefully put some pressure on Nintendo to roll out their American policy to other territories as this really doesn't seem like a particularly infrequent hardware issue.
Eurogamer have recieved no comment from NoE when contacted, and GamesRadar have an article on how to fix it yourself, but really NoE should be adopting NoA's policy here.
If you've attempted this process, what's your personal experience been like? If they offered you repair cost estimates as in the above quote, could you please post them in the thread?
This is no breaking news but Nintendo France still won't fix the Joycons for free. Numerama sent one and it was still 45 € (15 € for sending it back if you refuse the cost estimate!)
"We then had the following choices:
- Accept the quote, send it back and pay 45 euros;
- Refuse the quote and request the destruction of our controller;
- Refuse the quote and pay 15 euros (!) for Nintendo France to return our controller;
- Miraculously retrieve the invoice and send the proof by mail (which we did)."
As discussed in the other thread, we should probably have a place to discuss non-American experiences with Nintendo Customer Service, advise others, and hopefully put some pressure on Nintendo to roll out their American policy to other territories as this really doesn't seem like a particularly infrequent hardware issue.
Eurogamer have recieved no comment from NoE when contacted, and GamesRadar have an article on how to fix it yourself, but really NoE should be adopting NoA's policy here.
If you've attempted this process, what's your personal experience been like? If they offered you repair cost estimates as in the above quote, could you please post them in the thread?
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