Lady, also I genuinely do try to help others and I know I'm probably naive and foolish but I do want to try.
Sorry about that, I went back to check my pronouns and missed one - should be fixed now.
I think people are more receptive offline to positivity so it's not naive or foolish at all. For instance, I know that I always appreciate it when a random stranger complements me in some obviously non-sexual way. Not everyone will react well but I bet most would.
On the other hand, it's infinitely harder to crack through people's outer layers online since we're all a little more stuck inside our heads here.
Empathy itself is a little more difficult because you're never really sure if somebody wants to discuss their personal business or not.
I value empathy a great deal. And I think it is important to practice in our daily lives. Yet more than that empathy is wisdom. Knowing how to apply the empathy and to whom. Not everyone is built the same way and can't just be smiled at or hugged. That is why we have so many ideals like honesty, integrity, and justice. They are all needed and have to be practiced intelligently. Not everyone is a scumbag, but you don't have to save everyone either.
^ this post right here kinda sums up my thoughts on Empathy.
Just keep doing you and keep spreading that cheer.