It's just the fact that there's always something hamstringing things, and it's typically a revolving door of issues.
I will say that the scene HAS been better during Infinite compared to H5 in terms of downtime/technical problems, but the issues are still way too prevalent IMHO. Partnering with the former MLG guys in Esports Engine as their tournament operator was a good decision, that's definitely been a good improvement.
Just the simple fact that each event has had pretty big matches have disconnects at extremely inopportune times is enough to extremely hurt the integrity. It'd be like being a fan of the NFL, yet each weekend they have issues with tracking scores/keeping time. Or they lose the footballs/equipment. Or the power constantly goes out in the stadiums to delay scheduled games by hours. Or the television feeds cut out or some shit. Idk. Just that there's too many obvious problems at too high of a frequency that you just scratch your head, as if shit's just cursed. But that's not an explanation.
IMHO Halo should be the gold standard for all of this stuff, they have the corporate backing and Intellectual Property to do it, but instead it feels second rate and is frustrating.
To me, Halo should be THE premier competitive esport and should get the resources and talent to where issues are extremely minimal/infrequent, rather than highly noticeable and constant.