I want to hide some details because I'm wary of reprisals.
Basically, the staff told me an item cost a different amount than it actually did. They said it was a special promotion. I would not have bought the item in question were it not discounted as they claimed. They proceeded to USE MY POWER UP REWARDS points for the difference without my permission or without telling me. Before being charged I asked for clarification and they told me there was no problem.
Contacted the store, they said call customer service. Waited an hour on customer service. They said they can't do anything.
I wish I could contact a regional manager directly.
Receipt also seems to show the discount. No evidence that PowerUp Rewards Points were used. Displays my full balance on the receipt!
Basically, the staff told me an item cost a different amount than it actually did. They said it was a special promotion. I would not have bought the item in question were it not discounted as they claimed. They proceeded to USE MY POWER UP REWARDS points for the difference without my permission or without telling me. Before being charged I asked for clarification and they told me there was no problem.
Contacted the store, they said call customer service. Waited an hour on customer service. They said they can't do anything.
I wish I could contact a regional manager directly.
Receipt also seems to show the discount. No evidence that PowerUp Rewards Points were used. Displays my full balance on the receipt!