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Gamestop just took my PS5 order they couldn't fulfill, and turned it into a $600 gift card instead of refunding my credit card
- Thread starter duxstar
- Start date
They will have every right to recharge at that point is the issue and the op will have no recourse. I worked on customer facing banking for years and saw this almost exact scenario when people charged stuff back and still used the items and then were recharged and got pissed off when it was redisposed. It can easily be flagged when they audit, they will see the card has been used. Yes the card will probably be closed immediately after chargeback but if not and using down the road is playing with fire. Sadly once you have preauthed a card will a company that there really is no dispute duration.
But OP didn't order a gift card, and that will be the central dispute with his credit card if he does a chargeback. I understand GS thinks the charge is for a gift card, but OP did not actually purchase one. In this situation, he received merchandise that he didn't order, and he has a legal right to keep it as a gift.
That doesnt matter if the receipts for the giftcard. The bank will not be able to side with the customer if the card is used.
No they don't and .....seriously they won't
the only way there is going to be money on the gift card is if they're super incompetent
zero chance they charge him in this hypothetical that isn't gonna happen anyway
This is without a doubt the worst Gamestop story I've ever read or heard about. I'm sorry it happened to you. Holy fuck, a $600 giftcard! I'm pissed for you.
Do a chargeback and print out a screen grab of the PS5 bundle you were trying to buy (with the price clear and visable) and copies of whatever emails you recieved. Keep 'em handy, just in case.
Do a chargeback and print out a screen grab of the PS5 bundle you were trying to buy (with the price clear and visable) and copies of whatever emails you recieved. Keep 'em handy, just in case.
Of course it matters. That's exactly what he'll be telling his credit card. He ordered a PS5 and they sent him a gift card instead. He didn't authorize it so please charge it back. Responsibility to nuke the card falls on GS.
check the value of the card. Your bundle might have had $20 gif card like mine. Mine did the same thing as yours but it's real value was $20 and it shipped my ps5 out soon after I got the gift card. Check the order page as well.
If they use the card they will be chagedback. its as simple as that.
Alright, if that's what this debate has digressed to, I guess we'll agree to disagree.
I would do a chargeback as well. At the rate GameStop is going, it's not like they will be around that much longer. If he went back to the stores to buy something after doing a chargeback and not using the gift card, I don't think they would recognize that he's barred from shopping there.
Reading about this and GameStop sending "new games" when they clearly have been opened and had their stupid stickers on the case, they deserve to go out of business.
Reading about this and GameStop sending "new games" when they clearly have been opened and had their stupid stickers on the case, they deserve to go out of business.
A quick Google search says this:
According to the Federal Trade Commission, you don't have to pay for it. Federal laws prohibit mailing unordered merchandise to consumers and then demanding payment... If you receive merchandise that you didn't order, you have a legal right to keep it as a free gift.
Now, is it unethical? Yes, it is.
This right here. Confirm the gift card's balance. This may actually just be confirmation your order is on the way.
If it is the full total, then yes, continue with customer support. Chargeback is an option, but a last option. ESPECIALLY don't listen to people saying to then just use the giftcard. There's a bunch of financial liability nonsense that can happen in that case, including having the chargeback reversed.
It's this simple
he never bought a gift card.
There is no AUTHORIZED purchase of a gift card.
if they're so incompetent to not nuke the card it's over.
they're not going back to the credit card and saying "you know that giftcard we illegally charged him for? He spent it"
they're also not going to illegally charge AGAIN for the card because he didn't buy it. They'll nuke it. This entire hypothetical is extremely unlikely.
the ethics are another debate
if this is what happened OP should still do the chargeback.
Card Authorizations are done at a company level . Receipt is what matters, if receipt says giftcard then that is what matters, not what the op intended to order.
it's not unordered merchandise, it's their (equally illegal) form of compensation for the PS5. That's the difference.
do not use the gift card.
Try to get it resolved through the phone if you want to continue doing business with gamestop. Notify your bank of the situation as well, in case talks fall through
Or you can call your bank right away and chargeback if you never want to do business with gamestop again.
If you do chargeback, do it within 2 months of recieving the gift card.
Try to get it resolved through the phone if you want to continue doing business with gamestop. Notify your bank of the situation as well, in case talks fall through
Or you can call your bank right away and chargeback if you never want to do business with gamestop again.
If you do chargeback, do it within 2 months of recieving the gift card.
Between this and the stuff I heard on launch about people getting orders that were either canceled or that just never arrived to them at launch, I think I'm just going to wait until I see one of these things in store. Which is going to be a while.
Ok, let's extrapolate this unlikely hypothetical out even farther...
Let's say OP throws the gift card in the trash. Trash truck comes on Wednesday, hauls it away to a landfill. 3 months from now, Billy and his friends are playing in the landfill (just go with me here) and stumble across the gift card. Billy runs to GS and, lo and behold, it's good and uses it. Is GS then going to charge the OP for the gift card balance?
what if aliens came down from outer space, took the gift card, and used it on a ps11 from the future
god i'm going to be so amused if the giftcard was just part of the bundle.
god i'm going to be so amused if the giftcard was just part of the bundle.
The OP shouldn't keep the gift card. The order wasn't fulfilled thus store credit isn't an appropriate recompense. I'd either mail it back to their HQ or turn it in at the store. And I'd document and communicate to their customer support teams that I'd be doing this sans an actual refund of my money.
operating in good faith is what the OP should be doing to protect himself and legitimize his claim. Trying to get one over GameStop might bite him in the ass
No scenario where a card that's existence is illegal and found to be so by a credit card will be charged for AGAIN
Just keep contacting customer service. It will take time, and a few calls, and getting the right people, especially during the pandemic, but they CAN and WILL fix it. These type of things are not fixed with a flick of the switch. It has to be looked into and see how/why it happened, and has to go through a process to get it swapped over from gift card to refund. And then they have to make sure the gift card is also discredited so that no further fraud takes place.
If you go to the store and harass the employees, who have absolutely ZERO ability to do anything, then you're the lowest form of scum that exists. Karens would make you look better.
Just be patient. These things take time, especially involving this much money.
If you go to the store and harass the employees, who have absolutely ZERO ability to do anything, then you're the lowest form of scum that exists. Karens would make you look better.
Just be patient. These things take time, especially involving this much money.
This situation (if the card has 600 on it) calls for an immediate chargeback. Fuck wasting any of your time with their customer service.
Person on the phone will be like "They did what!!!!"
Not always. I had to fight tooth and nail to get a charge back on a itunes charge and i don't even own a fucking iphone.
This is why i only use credit cards now because through my CC i can charge back anything without talking to a single person.
No, it doesn't. Just be patient and work on getting it resolved. Customer service is there to help. Being calm and patient goes a long way with customer service.
I disagree that the responsibility falls on the OP to correct the situation for Gamestop. Operating in good faith and doing the ethical thing is admirable, but GS still bears most of the responsibility in this situation to correct their own fuck-up.
But...they already didn't help?
You don't know what you are talking about. OP has every right to issue a chargeback
I didn't say anything about responsibility or ethics. I'm recommending that in the case that GS disputes the chargeback, that the OP should take actions that legitimize his claim and that means not touching the giftcard.
I've not once suggested that the OP shouldn't do a chargeback. Quite the opposite. I'm saying he shouldn't touch the money on the giftcard
I would just execute a chargeback and let the bank/CC company deal with it, that's what they are there for, then waste my time dealign with Gamestop's incompetent asses. this is different than someone using chargebacks as a workaround to get a refund on a game they didn't like or something, this is exactly what chargebacks exist for.
As for the gift card, I imagine it'll be deactivated/invalid the minute the transaction is reversed/chargeback'd, so its probably a moot point.
As for the gift card, I imagine it'll be deactivated/invalid the minute the transaction is reversed/chargeback'd, so its probably a moot point.
The CC company will ask a ton of questions when you initiate the chargeback, including whether you still have the gift card and what you intend to do with it. If you tell them you're going to spend the value on the card they will refuse the chargeback request. If you tell them you will never sell, give away or use the gift card and later do use it, you've committed fraud.
Why fuck them? You have no clue what the situation is that lead to this. There's a lot of work to be done, and it's never as simple as just magically pressing a button and refunding that kind of money. It was likely due to a glitch in the electronic portion of the payment process, and customer service needs to work and identify that. No company is just going to refund $600 just because.
And doing a chargeback is completely unnecessary. Just contact Customer Service. Via phone, email, or twitter. He claims to have a screenshot of the order. Provide it. Just get it resolved. It's not difficult to be patient and understanding when issues happen.
Plus we don't exactly know the complete story here. Perhaps there's more to it than the OP is letting on. Remember a thread a few weeks back when someones PSN account was banned for a chargeback? And it turned out the OP was using his parents credit cards without permission and they put an end to it? There could always be more to the story than OP is letting on.
OP claims to have already tried and been hung up on. Not sure why you keep insisting that customer service will make everything better. Should he keep calling until someone actually listens to him?
Absolutely. What customer service is just going to purposely hang up on somebody? Absolutely none by rule. Especially if repeated calls happen. You're not likely to ever get the same rep twice and they are not all just sitting there thinking "this fucking guy again? *click*" The only time a CS Rep is ever allowed to just "hang up" is if they are being aggressively yelled and cursed at
The entire point of Customer Service is to help, and I've never worked with a company whose CS was not helpful or have dealt with customer service who hasn't helped me, and I HAVE dealt with Gamestop customer service before.
Some of yall have never worked in a customer service job, and know what the processes involved are, and it shows.
Chargeback exists for this type of scenario
he tried
he shouldn't waste another second with them on the phone
I'd make sure the gift card goes back to them, recorded delivery if needs be and make sure you email their support team the tracking info, and you do a chargeback. A bit of a pain, but cover yourself.