Seems to just convert everything to USD instead of actually having proper currency support.
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Epic Game Store Doesn't Give A Full Refund In Some Instances
- Thread starter SteveWinwood
- Start date
Seems to just convert everything to USD instead of actually having proper currency support.
It looks like a simple unattended error or currencies being different. It's like $3. I'm more than willing to deal with growing pains from Epic store.
Certain reactions would have you thinking Epic only refunded 50%.
Certain reactions would have you thinking Epic only refunded 50%.
So... either the store is half assed or it's just another shitting on customers.
In any case... Yay for "competition".
In any case... Yay for "competition".
for those that know better than me - is the discrepancy processing fees, or currency conversion fees?
I would say it is probably currency conversion fees from their local currency to USD, as Epic might not have known that value.
If it is processing fees, they should know that much better.
There are no fees, the discrepancy is due to different exchange rates because the transactions occurred at different times.
Currency conversion fee.
Because Epic charges in US dollars, you've to pay banks currency conversion fees on purchase and refund.
They just display prices in your local currency for convince.
They're both on same date though. Charged on 15th and processed on 18th (after weekend).
That's why I was sceptical about that "We currently support regional pricing in over 230 countries!" claim.
Regional pricing is not just "better price for your region", it's also about regional currencies, which is not that easy to add and that's why other stores not doing such wide range of regional pricing. If you are still charging everything in USD, it's just a half-step and consumers still fucked, especially in situations like this.
Regional pricing is not just "better price for your region", it's also about regional currencies, which is not that easy to add and that's why other stores not doing such wide range of regional pricing. If you are still charging everything in USD, it's just a half-step and consumers still fucked, especially in situations like this.
OP
OP
where was it implied it was intentional?
of course it's a bug, but it's also indicative of them half assing their international pricing, either passing fees along to consumers or not having their system straight
I mean their main problem for regional pricing support was not really offering paying methods that didnt add cost to the customer transactions (imho).
I feel like this is pretty standard for Epic's Store at this point.
I doubt this is processing fee, like the fees for certain payment methods, as this would be something very easy to calculate and highlight.
It may be conversion fees for the particular currency, since they are doing everything in US dollars. Again, Epic should cover this as a courtesy, knowing how much a given customer has payed and needs to be refunded.
As usual, it seems Epic is less concerned about the customer's side of the service.
I doubt this is processing fee, like the fees for certain payment methods, as this would be something very easy to calculate and highlight.
It may be conversion fees for the particular currency, since they are doing everything in US dollars. Again, Epic should cover this as a courtesy, knowing how much a given customer has payed and needs to be refunded.
As usual, it seems Epic is less concerned about the customer's side of the service.
OP
OP
it's taken years for steam to get to what, 40 currencies?
Visa and MasterCard only update rates once per day.
TBH, Steam has added currencies very slowly.
Guaranteed they are simple converting all fees to USD. So when they refund you and when you buy it's the same USD rate on their end, but currency fluctuations cause this.
Relatively common bug in e-commerce.
Relatively common bug in e-commerce.
True, I just hate these snarky Twitter comments like "heh, really cool feature lmao gottem" with obligatory @[insert_company_name].
Couldn't this person write to the support or ask normally? Anyway it's off-topic.
Typical:
• Someone posts a snippet of the story
• Internet reacts
• Full details come out
How about we get the details of what EGS charged him (not the bank transaction) and what was the refund amount. There are currency conversions which happen either at the bank or cc level, something EGS does not have full control of. Same with the Paypal, if you convert the currency during the payment ($ to €), you cannot get back the full amount in $.
• Someone posts a snippet of the story
• Internet reacts
• Full details come out
How about we get the details of what EGS charged him (not the bank transaction) and what was the refund amount. There are currency conversions which happen either at the bank or cc level, something EGS does not have full control of. Same with the Paypal, if you convert the currency during the payment ($ to €), you cannot get back the full amount in $.
That only applies to credit cards as far as I know. This could've been a debit transaction, and in that case the bank calculates the exchange rate.
Yes.
The whole store is a weak amateur effort. The fact that they seem to be lying to their customers on which currency they will be charged in is another extra level of yikes tho
Could the difference be the "card processing payment" they pass on the the customer? Wouldn't be surprised if they left that part out.
I guess it might depend on the bank then? I get different exchange rates on the same day with a debit MasterCard.
What I don't understand is how they launched the store without:
- Controller support
- Linux support
- A search bar
- Local currency support
- Refunds
- Offline Mode
It's just stupid. You have all the Fortnite money but release this piece of shit store and then complain when people don't like you moneyhatting games?
OP
OP
it's been a client since at least 2015
remember when they gave away shadow complex?
they've had a while to sort some stuff out
You're missing resumable downloads. If your store crashes or your client closes no download is resumable.
The Epic Store launched with three games. Why would it need a search bar? Even now every title on the store fits basically one page.
Nope try downloading something and exit the client. It'll straight up tell you that your download will be cancelled. It's beyond stupid.
To have it ready for the future? It might not have made sense back then, but even with like 20 games it's just annoying.
So if your currency gets stronger you'll get more $ back than what you paid for the game?
