He wasn't trying to repair it. He was intentionally destroying it for laughs.
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YouTuber Linus breaks his iMac Pro, wants it to be repaired but Apple refuses
- Thread starter Redhead On Moped
- Start date
He wasn't trying to repair it. He was intentionally destroying it for laughs.
User Banned (3 Days): For a pattern of personal attacks and trollish posts in tech threads
You've obviously never used a macbook, sorry if it's too expensive in your country.
OK, he broke every major component apart from the chassis it came in. This isn't a manufacturing defect or a simple faulty part.
That happens thousands of times a day. It is called totaling.
Linus has shown over and over again in his own videos how he is not a super technical person. He knows the basics, and he's a great communicator, but that's about it.
But then again, in the video, it's that other dude who took it apart and destroyed SEVERAL internal components.
I could understand being angry if it was a scratch on the monitor..
As another poster said, the apple tech took a look at it and probably decided it was not economically viable to swap out basically every component.
Also someone noticed that in the emails, the T.O.S of the basic warranty mentions that Apple can decide not to service a product that has been altered by an unauthorized person, they can decide to refuse servicing the unit.
Linus didn't even bother getting a warranty on a $5000 product. How is is Apple's fault that Linus' operation is amateurish and sloppy? I remember that episode about building a NAS where he was giving advises and all that until they revealed that their own entire backup and storage system was super terrible.
From the video:
"...some broad named Siri..."
Sorry you can't afford Apple products - maybe some of the ad revenue from that 14 minutes of dismissive nonsense will get him closer.
They removed the screen and completely disassembled it, then when reassembling dropped the screen on a screwdriver cracking it and the screen fell into the machine and somehow caused a short killing the logicboard and PSU.
Yes if you want something that you can easily keep working long term (buying parts and repairing either through a vendor or at home) you should avoid Apple. I agree.
please stop referring to the federal government as Washington
it's in the first minute of the video with added 'effects'.
You're going on Linus' word that all iMac Pros are completely unfixable. Also this is all supposedly currently: it'll be over six months before anyone's machines are actually out of warranty.
What? That's not at all what happened
They broke it by accident while filming the review which involved taking the screen off to show the internals and discuss how easy it is to upgrade/repair.
https://youtu.be/SONKIJd8xRM?t=437
If Apple really wanted to give the parts out they would. It's likely something triggered approval for the parts as indicated by someone in this thread and in the video.
Apple support in a store is going to do what they can to try and help people. The people you see on the floor are not the same people doing the repairs on the machine. If there was a high enough queue it could explain why it took time for them to get through and verify repair or not on the machine.
Apple has some of the best customer service and success with hardware repairs. I don't know why y'all are falling for this shitty video trying to slam their warranty & repairs service.
OP
OP
What makes this worth watching? It's a guy who complains about Apple products because he couldn't figure out how to get an MP3 off an iPod.
I have a 2012 Mac Book Pro. The only thing it does better is having Garage Band.
Sorry, but I'm with Apple on this one (never in my life thought I'd say those words). He took it apart and destroyed it in the process.
Microsoft is the same way with their Surface Book. If you disassemble / destroy the screen, they will not repair it at all. I know......
Microsoft is the same way with their Surface Book. If you disassemble / destroy the screen, they will not repair it at all. I know......
Why is it a surprise that some lonely dude making anti-apple clickbait on youtube is also a misogynist? lol
You side stepped my second point. If it was a smaller accidental damage not covered under warranty, what recourse does a current iMac owner have.
Yes. Totaling means cost of repair > cost of new. But there is not option of repair here. What about a smaller accident?
"I'm a forum hero so I'm going to quote every post you make and find something to say even if it has nothing to do with the topic."
You keep saying that, but correct me if I'm wrong but they don't replace it with new.
They replace units with factory repaired units, which are... repaired. They don't go to third party certified folks because it's just not as economically feasible, but that's part of the same support system these company's usually do.
Again, the video is about this fact that they don't have this set up yet. The only recourse is warranty service and possibly replacement with a brand new model, which is ultimately the problem. They released a product before support was there from their factory refurbished system and/or third party certified repair techs.
If you buy for personal use and are under warranty this is fine. If you're running a small production shop and need enterprise support, you're running a gamble that you bought a bunch of $5000 paper weights.
Which is fine. But that isn't the issue. The issue is Apple admitted they can't repair it because there's no infrastructure set up to do so at all. It is not that they won't, which they're well within their rights to claim. The product can't be repaired because the normal product channels are not ready yet.... On a $5000 product. That is remarkable.
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I'm a forum hero for correcting people who A) never watched the video, B) use stupid analogies, C) have the wrong information?
You're the guy going "hurr durr Apple stuff isn't repairable by users".
In 2012-2014, that specific computer had a better keyboard, trackpad, battery life, build quality, screen quality, and OS than anything else on the market.
According to Linus, they have none, but Linus isn't Apple. I'd bet Apple probably could and would fix minor issues.
As with any expensive product, I'd recommend insurance either way.
I have, but there's no reason to say "Golden State" just as there's no reason to say "Cupertino"
And I STILL use mine actually. On its second battery now, but I still cart that thing around with me. Actually I have two. My personal one and a work one.
I dunno if I'm down with a computer being treated like a car
Worst case scenario I should be able to try to fix it myself
Worst case scenario I should be able to try to fix it myself
I never said that. Obviously having a good faith discussion doesn't seem to be a priority to you. You think I hate Apple and that's all you need to know. Right?
Don't quote me again.
This wasn't an accident it was someone voiding the warranty. If I take a hammer to my car do you think Tesla is going to fix it for free under the warranty?
Good faith discussion doesn't include calling people "forum heros" for correcting wrong information.
This is exactly why I think the thing was judged to be BER from tampering with internals. The guys in the ARS have all kinds of appeasement options for cases like this but if the device is labeled beyond economic repair that means CRUs or even accidental damage repairs are off the table and tey will have to tell a very angry customer to buy a new iMac Pro which they won't do because they can imagine the reaction that will get and they are drilled to avoid use of negative language and to always present another option, so they refer to an AASP.
There is no doubt in my mind that they can repair display damage to an iMac Pro, even if they have to order parts and it'tll take longer that usual, this is not an issue of training or replacement parts, it is one of policy.
They also don't include this
Guess which one came first. Now will you please stop stalking me? Its getting creepy.
There's many stories of people bringing in devices that are within their AppleCare+ warranty period and given "new" machines. Not a same model, actually upgraded hardware over their existing Apple device. I'm talking an Apple support person walking into the back of the store and coming back with a brand new item. In the case of support calls they'll likely get one of their refurbished items, or brand new, but their refurbs are top notch quality.