So I got a pink DualSense because I think it looks amazing. In less than a year it got terrible drift. I ended up getting a new one from my partner last year so I didn't replace it. Now, after nine months, the new one has terrible drift in the right stick as well. So I want to replace it through Sony. They have a self-service system on their website and it asks for the serial number. I follow the guide to find the serial number and it's IMPOSSIBLE to read. My controller is clean. Very clean actually. And in less than a year the text hasn't rubbed off. It's just an insane design decision to have the text be light grey over pink. My phone can't even read the QR code. I tried to chat in (500 people in line, over an hour wait) but the online support wont help without the serial number so I have to call in.
Tell me this is unreasonable to expect me to read this:
Tell me this is unreasonable to expect me to read this:
![PsDvJXq.jpeg](https://i.imgur.com/PsDvJXq.jpeg)