Pictures of what they gave me as a Z790 Extreme Replacement after I gave them one in pristine condition (outside of it dieing):
https://drive.google.com/drive/folders/121h0Pu7RBAndHbftoy6HXYSYTUfDOETh?usp=sharing (jokingly... the hair and dirt pictures on the thermal pads might be NSFW)
Yeah... ASUS fucked me on the my Z790 Extreme when they sent me back a used replacement with broken/cracked screens, scraped back plate, All the M.2 latches were missing, pubic hair + dirt on all the thermal pads, metal fins had chunks of metal missing + paint in several areas chipped, and they left the damn thing in service mode which would have destroyed the board over time. The board also had holes drilled into it around the CPU socket... Just thinking about it makes me furious.
They continuously told me that nothing was wrong with the board that they sent me and that everything was just cosmetic and it is expected of their refurbished replacements to have this sort of damage.
The board was filthy, left in RSVD mode, among several other things. It is extensive and would require me having a sit down over a video conference or a phone call to convey everything that happened during the conversation. Leaving the board in RSVD mode is an automatic failure as it has potential to damage the board for the customer. Someone not knowing any better would have run the board in this mode.
I fought them for weeks and they finally bought my board back at full price and I bought an MSI Z790 Ace Max and haven't had an issue since. I will NEVER buy another ASUS product. Don't give a shit what they offer. Fuck them.