I have a friend who is a big Shenmue fan and backer and he's salty and disillusioned because of the facial expressions, even though he knows intellectually that they'll be fixed down the line it still reminds him of the ME: Andromeda debacle.
I know they're a small team and that this is actually quite a feat for their budget and manpower but, even if they have scheduling problems I think they might want to consider prioritizing their work in the facial animations instead of presumably leaving it for the last stages of development, would IMO help their PR campaign, backer satisfaction, and casual viewer's impressions.
Then again I know very little about game development and maybe they just can't, however, from my own perspective as a consumer I have to say that even though the last bit of released footage seemed promising, having characters looking like mannequins is just extremely off-putting.