The problem is, many people have the impression that creating videogames, especially from an auteur's standpoint, is them basically digging into their own soul and placing what's inside their heart and mind into a game, and that a game is an 'expression of oneself' - especially for story driven games with a big name that people recognize behind it. The idea that there are people that 'complain' about certain aspects of this product leads to the idea that they're trying to shit on an artist that is giving form to what's inside of them.
As an artist myself, I can understand that viewpoint. I have the desire to someday make a videogame on my own, and not on a team with other people, that truly gives form to what's inside my mind at this very moment, with a total disregard for other people's opinions, or as little input from other people as possible.
However, almost all games are actually the product of committee, heavy focus testing, and constant iteration that takes a hell of a lot of influence from outside factors. You could say that a lot of the people saying 'don't criticize them, they made what they wanted to make!!!!' don't actually understand how games are made.