I permanently screwed up my kid's Fortnite account by requesting help from Epic's Support Team

ShinySunny said:

Reading your post, it sounds like you were trying to doing a phishing scam to get into the account.

Did they really perma-ban the account or did they just suspended it to lock the "scammer" out?

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I don't see why they would have thought this, because I already had full access to the Epic account and willingly gave up tons of verification information. I think it was suspended because my second request (after the email address change was denied) was to unlink the PSN account and "delete" the incorrect email address. Maybe he was confused at my request, or maybe he decided to to just be difficult?

It obviously was not a "perma-ban", because it is no longer banned. When I logged in, it said "account inactive".

domthybomb said:

There's supposed to be account merging coming later. Maybe then you might be able to merge the psn and purchases on the epic account to a different epic account.

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I'm gonna hold out for this, but my suspicion is you will only be able to merge two verified accounts though. Hopefully not, but we'll see.

JaseC said:

Yeah, if the address actually exists and the person who has it isn't a twit, the OP may be able to coordinate with them to change the address associated with the account. Obviously, though, this would come with its own risks. The reason Epic won't help is that the policy governing e-mail address changes requires the user to respond from the address currently associated with the account (I updated mine back in September), and he's made it clear he can't do that.

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I'm too concerned about the risks of bringing any more attention to it. The owner of the email address could easily just click the "reset my password" button and fully take over the account. Their security policies are so extreme they actually enable poor security in other ways.