I respect our audience and I'm thankful for our players but at the same time I need to have enough confidence in myself, what I do and what our studio does that I cant let outside opinions of our performance affect me too much.
Plus, 95% of the time, all the fan theories about why our games do "x" or "y" are so completely off base that you cant really let them affect you personally. You have to remember that online fans that post on forums tend to be a vocal minority and that the dev has more information about a games performance and metrics than whatever fans perceive the situation is.
Theres a ton of positives to latch onto. We have great jobs, great coworkers, a successful game that does very well, an exciting IP to work with, a big company that cares about its employees (regardless of what the internet thinks lol)
So when I go online and I hear something about what we do that is extremely off base, I chuckle and move on. If I see something that is right on and I can use it to improve our game, cool!
Think about how your sense of touch basically ignores most stimuli so that you dont go crazy with being able to feel everything around you. You dont "feel" the clothes on your skin, you're not aware of every breath you take, your brain just picks the right things to worry about. Being in gamedev and responding to feedback is similar, you cant let everything get to you, you have to be aware of what shapes the destiny of your game and what doesnt
Regarding studio leadership being involved in controversy, I havent really had to deal with that, so Ive been lucky there. It must be very awkward for the people at Riot right now.