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GameStop staff lied to me, what should I do?
- Thread starter low-G
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I am going to run away from any adversity I come across. It's only $15. fuck outta here, it's about principles
the reason we still have bad customer service at some places is because of people willing to be doormats.
I'm the last person you'll meet who is willing to be a doormat, trust me on that one. I was just empathizing with the OP and how upset he is about this.
I lost all my digital purchases on PSN for months due to an old glitch pre-order glitch the PS4 used to have back in 2014. Here is the Kotaku article about my struggle: https://kotaku.com/sony-says-theyre-looking-into-crippling-ps4-glitch-1625604933
This is almost as petty as that ordeal where someone got "ripped off" by the Parappa voice actor..
You do know that actor told the person to die right? More or less made threats. The parappa actor is a PoS person.
OP
OP
Today I finally got a call back from a very confrontational manager about the transaction review I had submitted on the day I made this thread. They claim they'll get me my refund and contact me when it's done. But frankly I'm done with this shitshow of a company. Will cash out my points ASAP and literally never go there again.
Will update again when I've got my refund and/or cashed out.
Almost as petty as making a thread about litter.
Will update again when I've got my refund and/or cashed out.
Almost as petty as making a thread about litter.
OP
OP
It was just the tone, which was real clear. Seems like the district manager contacted them to contact me. Or maybe they're just grumpy all the time. About 20 years ago I knew a GS manager that was like that. Either way, offputting.
Probably got yelled at by the DM so he took it out on you. That being said, if I were a GS manager I'd probably be grumpy all the time.
Talk to an attorney regarding potential class action. If it happened to you, it has happened to others. If you are in the US, in what state do you live?
Did you call the store manager the day after you posted this thread? Or did you just wait for them to contact you? I havent been following along since the initial post, so I apologize if this was already covered.
Not sure if anyone mentioned this, but I've had success with the Better Business Bureau just document everything well and clear - not sure how gamestop will react to this.
https://www.bbb.org/howtocomplain/ usually the company will just cave and refund whatever you lost. You've already tried to work it out through gamestop and that failed.
https://www.bbb.org/howtocomplain/ usually the company will just cave and refund whatever you lost. You've already tried to work it out through gamestop and that failed.
I find that highly unlikely. You can't conflate the entire company based on your experience. That one store may be bad or the manager, but I've never had that experience in any of my dealings with Gamestops here in TX in the past 20 years. One thing you may be able to say that's rue is that they push their quotas too much on employees. That is more than likely the culprit. So for that employee who charged you the fee, he did it underhanded so he could make his quota. That doesn't mean everyone does it, nor even every employee at that particular store.
It would the same as me saying I was overcharged for a steak at Red Lobster, so therefor all of Red Lobster restaurants overcharge for their steaks. It just doesn't pan out.
I was an ASM for 7+ years. GameStop trains its employees to use deceptive sales practices. Simple.
Warranties are often placed on the transaction prior to asking if the customer wants it or not. This was actually an instruction from my DM, personally, but it came from our Regional Director. If the customer says no, they remove it afterwards. Sometimes, bold employees would tack on the warranty and not say a thing - $3 to some people went often unnoticed.
Magazine subs + PUR card? Oh yeah you can save $15 today if you buy enough games! The discount will literally be free! Of course, this comes after spending $150 on used product, and you'll save money later, technically, but at least the numbers are up, yeah? Or maybe there is a discount coupon using the customers points? They don't have to know that, though.
Don't even get me started on the Gamestop Credit Card. As predatory as they come, really.
OP
OP
Alright that's the end. Got my points, bought a cert, cashed out (bought something with the cert). I didn't even want to let it sit in case there is any more BS. I'm done there for good.
Oh and I did ask the guy if they can redeem the $15 certs and they said no. So I have NO IDEA wtf happened when I went there just over a year ago and they were able to do it. Either way it definitely seems like the case that they can't redeem $15 certs for you. Would save customers some heartache if they couldn't do it for PUR Pro (but I'm certain both sides of this policy are in place on purpose besides 'protecting customers').
Yep, and it's understandable. I don't hate em for it either way. But I do hate general GS policy.
No, I was generally too busy / lazy to contact them any further. I'd called that location and they had told me to call CS and that they couldn't do anything, but I was planning on going to the manager today, anyways.
Mostly the punished employee doxing me. They obviously have my phone number, know what I look like, dunno how much else they know. I had no idea how far this would go, maybe onto social media, etc?
Oh and I did ask the guy if they can redeem the $15 certs and they said no. So I have NO IDEA wtf happened when I went there just over a year ago and they were able to do it. Either way it definitely seems like the case that they can't redeem $15 certs for you. Would save customers some heartache if they couldn't do it for PUR Pro (but I'm certain both sides of this policy are in place on purpose besides 'protecting customers').
Yep, and it's understandable. I don't hate em for it either way. But I do hate general GS policy.
No, I was generally too busy / lazy to contact them any further. I'd called that location and they had told me to call CS and that they couldn't do anything, but I was planning on going to the manager today, anyways.
Mostly the punished employee doxing me. They obviously have my phone number, know what I look like, dunno how much else they know. I had no idea how far this would go, maybe onto social media, etc?
As the customer, it's not on me to discern what part of the company chain of command is rotten or not. That employee that day was representing Gamestop, and he did an underhanded thing that reflects poorly on them.
If I was the only person on earth that ever got this insurance fee slipped into their transaction, I'd accept I ran into a bad apple - but it's not the first or last time it's happened. Does GameStop routinely have the bad luck of hiring fraudsters? I think the more likely explanation is that store and regional management push these tactics or look the other way, because numbers are numbers.
They deal with annoying customers all day so don't worry you'll be fine.
fill out the survey in your receipt. they should take care of you, and somebody will call you back with an update.
My 2 local gamestops are Nice.
My 2 local gamestops are Nice.
this is true for everything EXCEPT the pro or elite pro renewal, for which the employee can access a coupon code by inputting customer info and then confirming a screen that basically says "do you have the customers approval to use these points?"
Again 100% You can only redeem points for rewards on the app or online... it's specifically that way to protect you the consumer from just anyone redeeming your points by just knowing your phone number including employees... you would've had to have already redeemed the points for the certificate they cannot do that on their end.
Reward Center through the App and online is the only way to redeem points.
If you redeemed the points for the cert then they can 100% use and access the certificate but they cannot redeem points for rewards on their end that has to be done by the end user using the required username and password. That's why you probably got no where with support.
Your local Gamestop trained its employees to use deceptive sales practices. I used to work at Gamestop when I was way younger. We didn't operate like that, nor would we ever resort to pulling stunts like OPs store did.
it's not that they necessarily trained them to do so, it's more likely that the pressure the employee felt to meet certain goals drove them to do it.
the above post is solely my personal opinion, and not indicative of the opinion of any company or entity other than myself.
the above post is solely my personal opinion, and not indicative of the opinion of any company or entity other than myself.
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