A player can tell you what they enjoyed and didn't enjoy about a game, without being a developer. The game is made for their entertainment purposes, so they're probably the most qualified to tell you if it's managed to do that. Is all criticism valid? Of course not. But if you have enough people complaining about the same thing, you might want to address it in your current or future games.
They don't have to understand the technical side of things, developers probably have a million and one reasons why the thing the audience dislikes is the way it is. But that doesn't make the criticism invalid.
As a creative, I know a lot of pride and effort goes into your work. So when it goes out to the public and it isn't well received it can be disheartening and I understand the defensive stance, but it's not a healthy stance to take. I'm sure they've critiqued something themselves without having any expertise in the field, whether it's a movie they watched, or their water dispensing kettle that only fills up 2/3 of a cup (damn this blasted kettle, I don't need new cups that's exactly the amount of tea/coffee I want to drink. I need a new kettle).
They don't have to understand the technical side of things, developers probably have a million and one reasons why the thing the audience dislikes is the way it is. But that doesn't make the criticism invalid.
As a creative, I know a lot of pride and effort goes into your work. So when it goes out to the public and it isn't well received it can be disheartening and I understand the defensive stance, but it's not a healthy stance to take. I'm sure they've critiqued something themselves without having any expertise in the field, whether it's a movie they watched, or their water dispensing kettle that only fills up 2/3 of a cup (damn this blasted kettle, I don't need new cups that's exactly the amount of tea/coffee I want to drink. I need a new kettle).