I don't believe this for a second. What do you think they were expecting, some people would be happy about it?
People weren't happy when microsoft started live, or when plus and now nintendo online started being paid. However it didn't get enough of a pushback to be harmful enough to the companies so they went with it and people just accepted in the end.
There's an amount of blowback companies can take if in the long run people just get used to it.