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Xbox Elite Controller Series 2 warranty extended from 90 days to 1 year
- Thread starter Judge
- Start date
OP
OP
Yep, they said they will retroactively refund before end of October if you paid to have it repaired. So You can probably expect to see a refund soon!
Great news. I haven't had huge issues with mine, but over the last few months I've been noticing more and more A presses that don't register.
Yeah I bought mine hoping I could start playing MH on xCloud before getting my series X
Turned out it's not a mobile enabled game
Tried it on D2 on my PC though and seems to function well
Nice, haven't had any issues with mine but I won't lie I've been very nervous after the stories. It's crazy that they can't seem to sort it out, an elite 3 cannot have these issues period.
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This is terrible timing for me. I literally had to buy a kit to open the controller last week, because my right trigger was sticking because the pad had flipped to the other side of the plastic.
I'd still try to get a replacement if you're having issues after the repair because it's their fault and known issues.
I had an Elite, the first version. It was, by far, the greatest controller i have ever owned. I could confidently say that it definitely enhanced my enjoyment of gaming and the paddles were a revelation.
I returned it when the grips peeled off and got my money back.
It's honestly shocking to me that such an expensive, premium product still has serious build quality issues as evidenced by them having to extend the warranty. The fact that they didn't manage to fix whatever issues were being caused for the 2nd revision somehow makes it worse.
If they release a third version of this product to match the design of XSX i'm still going to wait to see what the build quality is like. I would like nothing more than to buy a new one but there is no way i'm rolling the dice with a defective product like that. I'm just lucky i managed to buy it from Amazon who despite being pure evil and the absolute worst who need to be stopped (sorry Jeff Bezos but you can honestly go fuck yourself) have such a great returns policy that i still buy anything expensive from them just in case.
Come on Microsoft. Sort it out.
I returned it when the grips peeled off and got my money back.
It's honestly shocking to me that such an expensive, premium product still has serious build quality issues as evidenced by them having to extend the warranty. The fact that they didn't manage to fix whatever issues were being caused for the 2nd revision somehow makes it worse.
If they release a third version of this product to match the design of XSX i'm still going to wait to see what the build quality is like. I would like nothing more than to buy a new one but there is no way i'm rolling the dice with a defective product like that. I'm just lucky i managed to buy it from Amazon who despite being pure evil and the absolute worst who need to be stopped (sorry Jeff Bezos but you can honestly go fuck yourself) have such a great returns policy that i still buy anything expensive from them just in case.
Come on Microsoft. Sort it out.
Nice that it applies retroactively and extends quite considerably from 90 days, as it used to be more worthwhile to go through the retailer at that point
I got mine a few weeks ago and so far love it compared to the Series 1 but I am dreading having issues with it based on what I've seen people complain about so far
I got mine a few weeks ago and so far love it compared to the Series 1 but I am dreading having issues with it based on what I've seen people complain about so far
Same here - exact same issue. Figured I was out of luck, but I bought mine in November of last year so I'll definitely take advantage of this.
This was what happened to mine. Ended up taking the pad off on the 2nd time and used goo gone to kill any of the residue.
That's awesome news. I just paid $150 to have mine replaced and was not too happy about it.
It looks like my warranty goes until 10/15/2021 now, too.
It looks like my warranty goes until 10/15/2021 now, too.
My A and B buttons both stopped working about 6 months into my purchase. I've had to use the paddles since then. Def going to get a return.
I called support like 6 months ago about sticking right trigger. They basically told me that I could pay them 100 dollars or buy a new one. I was pissed. The controller is so damn expensive and 3 months was laughable with so many issues. I saw it had been updated a few days ago and sent mine in for a replacement. Hopefully no issues.
I tried to put my pad back but it still sticks. Hopefully those laws about opening up not voiding warranty are still in effect. I should have thought to just remove it and goo gone. Still a huge bummer for such an expensive controller. Not sure why they can't get it right.
There is definitely something wrong with the production of these. I got two and each of them had a fault right out of the box. Unreal.
I had a series 1 that had button issues. I have a series 2 as well -- which I've had repaired). My general feeling is these are basically series 1 guts + buletooth, with a new shell. They seriously need to look at the build quality based on what they are charging. i suppose as long as I'm in warranty, I will keep getting it replaced?
Cool, this extends my warranty a bit. I had button stick issues when I first bought it that have gone away with use, and my right trigger got to a point where it stuck and it's since been fixed by just using it too. I feel like the rubberized coating they put on the outside of the controller seems to either expand or leak into button slots and create friction when buttons are actuated — best theory — and can be dealt with by using the controller. It shouldn't happen at all though.
Sometimes I get a double/ghost input when I press A now.
I am wondering if I should have repair/replacement work done or not. It is an otherwise amazing controller but I think I wanna wait for a Series 3 for the altered Series X|S ergonomics, hopefully a dedicated Share Button, and maybe just generally lessons learned about QC from this Series 2.
Sometimes I get a double/ghost input when I press A now.
I am wondering if I should have repair/replacement work done or not. It is an otherwise amazing controller but I think I wanna wait for a Series 3 for the altered Series X|S ergonomics, hopefully a dedicated Share Button, and maybe just generally lessons learned about QC from this Series 2.
The A button issue is clearly common enough that this controller is moribund. I have no idea how they could both raise the price after all the problems with the first, and also still settle on something that bungles basic functionality in a way their standard controllers don't.'
Ridiculous product. It feels nice in the hands, certainly feels like a premium product. But a controller can't possibly be considered "good" if it has widespread issues like both Elite controllers do. Never mind one worth paying the price of 2-3 standard controllers for.
Ridiculous product. It feels nice in the hands, certainly feels like a premium product. But a controller can't possibly be considered "good" if it has widespread issues like both Elite controllers do. Never mind one worth paying the price of 2-3 standard controllers for.
Welcome to the glorious republic of Australia friends. Enjoy your complimentary 1 year warranties on basically everything. 😎
Buy it from Best Buy and get a 2-Year walk-in warranty, folks. If you're already paying that much it's worth the investment if you love the controller like I do.
I haven't had an issue yet, but this really spared me some grey hairs with the Series 1.
I haven't had an issue yet, but this really spared me some grey hairs with the Series 1.
My issue with the best buy warranty is $60 for 2 years, that's 1/3 the cost of the device
About damn time they finally did this. I went thru at least 4-5 of them before finally giving up.
Coincidentally I got another one this week, which actually NO ISSUES. I'm legit stunned. Karma I guess.
Coincidentally I got another one this week, which actually NO ISSUES. I'm legit stunned. Karma I guess.
Thank goodness. Glad they did it honestly this one was much less smooth than my Series 1.
Going to finally replace mine so I can play Warlock properly in D2. Left bumper on mine double registers like 50-75% of the time on release of the button. Makes controlled glide pretty sketchy.
Going to finally replace mine so I can play Warlock properly in D2. Left bumper on mine double registers like 50-75% of the time on release of the button. Makes controlled glide pretty sketchy.
It still blows my mind that these elite controllers still have so many problems. Is the build quality better on the standard xbox one controllers?
This is part of the reason why I have waited with buying them. As usual it is insane that the US has no warranty standard. I remember it shocked me when I found out about the anti consumer standards there. It was quite ridiculous when a product can have different warranty on the parts it's built of.
This is part of the reason why I have waited with buying them. As usual it is insane that the US has no warranty standard. I remember it shocked me when I found out about the anti consumer standards there. It was quite ridiculous when a product can have different warranty on the parts it's built of.
This and double registers along with the face buttons being responsive like 60% of the time and random disconnects. 90 day warranty for such a premium product should be a crime. Good to see them turn around most likely due to the lawsuits. Put in my order so fast.
Quite frankly, I'm still shocked that they would release such a relatively expensive product and NOT provide at least a 1-year warranty. That was high-key bullshit.
The fact that it took them this long to resolve speaks to their [abject lack of] confidence in this product. I'll check back in when the Series 3 releases and has had some time to settle in with durability feedback.
The fact that it took them this long to resolve speaks to their [abject lack of] confidence in this product. I'll check back in when the Series 3 releases and has had some time to settle in with durability feedback.
I just bought one on Saturday since I'd heard the warranty was extended.
A button isn't always responsive, and that's straight out of the box. Looks like I'll be starting the exchange process. I'll probably return it to Best Buy this time, and deal with MS if the new one is a dud too.
A button isn't always responsive, and that's straight out of the box. Looks like I'll be starting the exchange process. I'll probably return it to Best Buy this time, and deal with MS if the new one is a dud too.
Basically this is my experience and current thinking exactly.
It's such a bummer. A product I want to love, a new console generation, and no confidence (or track record) at all that the build quality will live up to expectations.
Still using and loving my launch gen 1 Elite Controller, I've luckily not had any of the issues others had. I'm skipping this gen 2 controller altogether, too many issues and not enough improvements. Will take a look at whatever the Series X Elite controller is, but I'll definitely be waiting a few months to see how it shakes out
I just found this out today. Started having issues in April right when mine expired. I just found this out today when I randomly checked my devices in my Microsoft Account. Awesome. I had bought a Scuf to try but no comparison. Will send that back.
How did you guys pack yours to send back?
How did you guys pack yours to send back?
I had a box lying around that was fortunately the right size and added some plastic bags for extra measure. Got mine back yesterday and it seems like they gave me a brand new one. I had a lot of issues with mine(frequent/random disconnects, unreliable face buttons/bumpers) Haven't tested it out yet. It was about a little over a week overall. Anyone else get theirs back?
Where are you and how long did it take round trip? I'm in Canada, my controller was delivered on the 22nd and I haven't had the status change to received. I also had another Series 2 service request randomly show up on my account last week for a completely different controller.