As someone who has been working from home since March 13th, (with no initial capability to do so) it has certainly been an awkward experience. I think we have gotten into the flow of things now, but that first month or so was a complete write off in terms of productivity, and getting someone new on boarded to the team is a work in progress that we definitely haven't figured out yet.
At the start we had 30 mins a day of remote access into the company server for a team of 3, which meant quickly getting your email downloaded, then logging off, drafting up responses and firing them off the following morning when you logged in again. No ability to access sensitive information off the network which slowed work down significantly. No access to the network and address book to access people's contact information if you wanted to call them to ask questions or arrange a meeting. So yeah, there was definitely a loss of productivity at the start for at least a month or so.
Now we have increased capacity for remote access (organization is 80000+ people and we had 6000 remote licenses at the start, now we're up to 40k+ and increasing, and many people are back at the offices around the country), everybody has a laptop for remote work if they need it (I had a desktop at the office that didn't come home with me and didn't get a laptop for a couple weeks), we have office 365 licenses for everyone in the organization for use on personal devices (brand new capability that didn't exist before the fiscal year on April 1st), etc. So we've adjusted and certainly improved what it was at the start of the situation, but we're still not at 100% compared to what was happening in the office before covid.
Management has been trying to rapidly evolve things to enable us to better work from home, but it's a growing process and they definitely don't expect the same level of productivity as we had at the office. Parents had to adopt home schooling on like one day's notice on top of remote work without capability. They have to work in a shared environment that is not dedicated to work (kids yelling and TVs in the background, pets barking, family coming into the office to ask a question while in a video chat or to make them a snack because they're hungry, and so on). People are repurposing their kitchen table or their couch and coffee table into a work station because that's all their bachelor apartment allows for a workspace. It's certainly not a one size fits all solution that work from home is right for everyone, and it doesn't surprise me that some places are seeing lost productivity.
We reopened our office building yesterday for general use if people want to go back, and there was definitely some folks that immediately took advantage of the opportunity. I am changing jobs in 2 weeks and relocating across the country, so no idea what the situation is once I get out there on 15 August, but I certainly am not keen on learning everything remotely for a new role I have never done before. I've been turning my current role over to my relief for the last week, and it's certainly much more difficult handling things remotely, whereas in the office he could just pull up a chair at the same computer and watch over my shoulder as we went over stuff. A phone call or ms teams chat on your personal computer (not the company one, which has all that functionality disabled for security reasons) means there's a lot of "open the start menu. Ok, now right click the third icon on your start menu by default, which should be all you have right now, and you should see this menu. Nope, I don't know what you opened; it should have been a blue folder with an explorer icon on it. Oh you're on Windows 10? My laptop is still on 8.1. I don't know what that OS looks like or where to find things..."
So yeah, my employer is trying, but there's definitely some growing pains still being experienced and they absolutely do not expect things to run as smoothly as they used to. As long as management understands that kind of adjustment, it's fine, but not every organization or situation or individual manager will take the same approach to this stuff.