On August 23, 2018, the utility mailed a warning letter to the 72-year-old's home in Sun City West, where she lived with her cat, Cocoa. Pullman owed APS $176.84, it said. She had five days to pay in full. Otherwise, APS would disconnect the electricity. Outside, temperatures were in the triple digits.
...
APS didn't cut off Pullman's electricity on August 28. Pullman's final electric bills show that on September 5, 2018, the day after her Social Security check normally arrived, she paid APS $125.
It wasn't enough. Two days later, on September 7, APS disconnected her electricity. That day, temperatures hit at least 105 degrees Fahrenheit, instruments recorded in nearby Youngtown showed. Smith recalled it was 107 degrees.
This is all really fucked up, but here's the thing... I only found out about this at all because I got an e-mail from APS yesterday...
Dear Customer,
Summer heat is here, and APS wants to help customers stay safe in areas with extreme temperatures. The safety of our fellow Arizonans is our number one priority. We share customers' and others' concerns about customer well-being and service disconnections during the height of summer heat. We are announcing that temporarily we are not disconnecting residential customers who are behind on their payments.
During the next 30 days, we will conduct a thorough review of our disconnect procedures and bring together a group of community organizations, limited-income advocates and other public agencies to work together on the best options to help customers keep their service connected.
Please know that even though service will not be disconnected, customers will continue to be billed for energy used and are responsible for paying their bills in a timely manner.
That's right! They changed their policy... sort of. They won't disconnect customers over the next 30 days, when summer has barely even begun (note the woman in the original article died late August/Early September).
They are doing the barest of minimums to raise good will, all while they increased prices, made record profits, and have an effective monopoly over most of the area. More people are likely to die as since they raised rates there has been a 50% increase in power disconnects. (Source)
Fuck monopolies, fuck paid off politicians, and fuck people who put profit above human life.