I got the game when it came out and I remember enjoying it a lot. I didn't play it again until now, and it still a great game.
The graphics look incredible
The gameplay it's fine
The story has a good twist building towards a sequel
The voice acting is great
The characters are interesting
I know the game got a lot of backlash from having the game being in cinema widescreen, which I think it's stupid and they shouldn't have done it. However, the game is great for what it is. There are several games that start being average, and become great. Uncharted started being a good game, but it was the second that made the franchise special.
Why didn't people and/or critics give it a chance?
Sony should give it a chance. If the problem was due to the developer, they can put another one in charge and turn this game franchise into something really special. I could even vote for Bluepoint Games.
It's really sad that games with potential, or even good games with potential don't get a chance because of a gimmick or something that could easily be fixed in a sequel. Fixable things should not be condemn so hard. Like, if people thought the game was "slow" that could easily change in a sequel, but as long as it has good characters, good story, etc. it can be done. I feel like people hated this game into oblivion because of the widescreen thing mostly (at least, that's the only thing I remember about the game getting hate on).
It's neither here nor there, but other good games with potential that people hated because of something stupid was LAIR and Heavenly Sword. For example: With LAIR, people hated the motion controls, and just because of that, people said the game sucked. They even removed the motion controls, but by then people didn't want to play it anymore. The game could be good or bad, but it was never judged by the game itself, it was only judged by the motion controls.
Sony should really take a look at their catalogue and make dust off those games that can truly grow. (although I hate that they gave Gravity Rush a chance and failed miserably thanks to stupid gameplay mechanics no one needed or wanted like stealth).
The point is: The Order was a very good game. It's no perfect by any means, but it was a game that could become something even better.