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Was cussed out by a customer for the first time, can’t get over it
- Thread starter DrScruffleton
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Lol, you expect to get something ASAP from a gig economy?
Sounds like you lack the personal responsibility of understanding how fucked up gig economies are.
If I ordered my food and looked at my app and saw you grabbed my food from the restaurant 5-7 minutes from my home and it arrives 45 minutes later, that isn't anyone's fault but yours.
Doesn't matter what excuses you make.
OP could lose their right to drive for Doordash if their reviews are low enough. You really can't sympathize with being upset at a negative review which could impact your livelyhood?
Yes? I delivered pizza for five years, my brother delivered for Papa Johns in college, and I know numerous people from my time delivering who ran kitchens or drove delivery. If a place is holding food for an extra 20 minutes then the place is being mismanaged.
Their employer straight up recommended that they make that choice. OP didn't independently decide to pick up the 2nd offer on a whim. What is so hard to understand about this?
...the pizza guy has probably already stopped at another place before yours. That's how delivery service works.
Looooooooool yes they would they do that shit all the time. I feel like the only way you would say this is if you've never worked food service/delivery.
The "Loooooool" really drives your point home. My apologies -- I will forget my experiences.
And what the customer should do? Her experience with OP was bad. OP should have gone to deliver her order while the other order was being prepared, that is what I would have done.
User Banned (3 Days): Inflammatory comparisons
If all you do is narrow your view to only the the things that affect you in those few moments, sure. That's what personal responsibility is all about, why it's appealing like people to you.
You probably also think black men deserve to be shot by cops for not complying. They weren't personally responsible enough. They made the wrong choice.
You probably think LGBT+ people deserve to get fired from their job for not hiding who they are. If they were personally responsible, they'd know better and lie to avoid punishment. Gotta make the right choice in the moment.
And everyone who uses drugs should be in jail too, right?
This type of thinking, where only the effect matters and never the cause, where the roots of all problems are ignored because your individual convenience isn't catered to, is genuinely one of the worst sicknesses of our society. Fuck you got mine, everything else is excuses.
Your experiences working food service and delivery? If so then why would you say a pizza place doesn't leave your finished pizza sitting for 15 minutes while waiting to group up orders? They absolutely do that, all the time
I think you are mistaken on my point. I wasn't arguing the customer wasn't justified or shouldn't give a bad review, only that it's understandable the OP would be upset by receiving a poor review.
I do like how we are creeping the amount of time down from 20 minutes to 15. Why lower the number if my first statement were "Looooool" worthy?
And yes, typically the kitchen would wait 10 minutes maximum for a second order.
I mean you don't wanna push all the way to 20 mins, but it still happens, and in general, food is commonly held at least for a little while to stack up orders.
Also mismanagement is widespread. Pretty much everywhere.
OP chose to take on a second order, knowing they already had a LARGE $90 order pending. Once you pickup that order, the clock is ticking and the customer knows exactly where you are. You are not compelled to take every order presented to you. This isn't one extra value meal from McDonald's, $90 is a lot of food and OP should have had enough common sense to decline.
Every problem we have is related to every other problem we have. Attitudes toward service workers are attitudes toward PoC are attitudes toward gays are attitudes toward all.
20 minutes is probably on the long side for a delivery focused chain like papa John's, but 10-15 minutes is normal. The thing you are missing is that Papa John's is a place designed from the ground up for delivery service. Their entire workflow is based around delivery. When you order from DoorDash, the places you are ordering from are NOT set up for delivery. So then you get scenarios like the one OP is describing.
Yeah but then the rant seems directed to the customer when it's not her fault.
Again, Papa John's is designed for delivery. You can't expect DoorDash delivery timetables to be similar to a Papa John's because DoorDash is only used for restaurants that don't deliver. DoorDash will ALWAYS be slower, on average, than a restaurant with it's own delivery service
Sounds like all the bullshit attempts to defend "optional crunch" in the video game sector.
Do you only operate under the most reductive and narrow lens?
If you think this is similar then you are the one being racist and homophobic
This. I would also be pissed. If you had to wait 45mins for the 2nd order the least you could of done was deliver the 1st. What in the world were you doing for those 45 minutes OP?
Lol this is why I said you were being dense. This is such a head-in-sand approach to this issue. Obviously it's not a mandate, but technically no job is a 'mandate'; you can always quit. That's an incredibly reductive way of looking at this situation
Going to ignore all the blah you posted and focus on the first.
If I order food and that the end of it then that's all that matters. My life and what occurs an hour or so after I expect to get my food isn't contingent on anyone else.
Really don't care if you don't like it because that's reality.
Now why can I say this? Simple. Many in here seem to be worries about OP but don't care about the customer.
I mean I think they kind of escalated that quickly but you are being ridiculous with this "you are the real racist" BS
I am responding to a point you or others made -- I am not the one who introduced pizza delivery places into the argument in an attempt to justify Doordash's model/the OP's decision to take a second order. If you need to explain why a regular restaurant's delivery services does not apply to Doordash/the OP's scenario, maybe we shouldn't bring them up?
That's because the OP is worried about losing his job, having no income, and suffering penury, and the customer is worried about their food being cold
uh huh
A little bit of understanding goes a long way. When I've had late food deliveries, the worker apologizes, I say it's fine, don't worry about it! My day isn't ruined, I'm not angry? Why? Because I understand. Things are stacked against them. Much of what their livelihood depends on is out of their control.
I've found that, in every aspect of life, this ability to connect with people in different circumstances than you helps understanding on all types of issues where inequality sits at the core. The people who can't - the ones who are quick to blame and get angry - tend not to see the various ways every kind of person who has less power has to face that blame and anger. It's no coincidence that the party of personal responsibility is also the party that opposes the rights of every minority group.
Okay, let's play your game then. Which is worse?
a) A delivery driver struggling to decide whether to upset a customer or make under minimum wage, under the uncertainty of how long the delay might be even though the computer system that controls their job recommended they take the risk, and ultimately getting yelled at and made to feel like shit
b) waiting a little longer for your food and accepting an apology
Sounds like the customer needs more personal responsibility when it comes to relying on scummy services like DoorDash.
That guy thinks OP experience is the same as the racism and homophobia PoC and gay people have to endure, he has no idea what he is talking about and sounds like he has not experienced those and it's trivializing racism and homophobia,that's pretty racist and homophobic imo.Calling someone racist is not an insult.
How did we start with food delivery and wind up on racism? I feel like I missed some critical component of the discussion.
Either that or there are some crazy people in the thread. Apparently the 1 star rating is reserved for deliveries where someone's child or pet were run over by the driver.
Either that or there are some crazy people in the thread. Apparently the 1 star rating is reserved for deliveries where someone's child or pet were run over by the driver.
They were brought up to illustrate how the suggestions of "just take one order at a time" are ridiculous and unrealistic. Not to suggest that DoorDash and Papa John's delivery are the same. All delivery services require drivers to take multiple orders at once because otherwise the process is so inefficient that it loses money. DoorDash is just way more inefficient than regular delivery services because it's based around delivering for restaurants that are not set up for delivery.
If you think I'm justifying DoorDash's business model then you aren't really reading my posts; I'm saying the opposite, that their model is unsustainable.
From the comfort of their front lawns and foyers, these customers are cussing out stressed-out, financially-pressed delivery drivers? Where is the sense? Seems like an especially ill-advised stunt to pull when the target of your temper flare-up knows exactly where you live. I'm not saying the thread OP is going to retaliate. But it seems these customers are taking unnecessary chances escalating things like that. This whole scenario feels like the first ten minutes of a made-for-Netflix horror movie.
Not mandatory, but strongly encouraged and backed by terabytes of data and thousands of engineers. If Doordash can't get it right, then it's on them, not OP.
OP
OP
I wasn't waiting for 45 minutes at the restaurant. This is something someone made up and everyone started repeating each other. I said early on in this thread I waited at the second restaurant for about 25 minutes, the rest was all driving time between places.
45 minutes was leaving the first restaurant, driving to second, waiting, then driving to customers house
Sounds like you fundamentally don't understand the business model. Doordash wants multiple orders to be picked up at once, they're not profitable otherwise. Have a problem with it take it up with them, not OP.
I understand where you're going with this, but I honestly think you are being too optimistic to imagine that people who understand racism, homophobia, etc. also understand classism. I don't think that's consistently true in either direction. Actually it's kind of a big problem!
No, he's saying that if you ignore the systemic issues in worker exploitation then it's more likely that you are ignoring systemic racism and bigotry in other forms. That's not trivializing racism and homophobia, it's simply drawing a comparison to how 'personal responsibility' is used to justify worker exploitation just like it is to justify racism and other forms of bigotry.
I did not fucking say it's the same. And I'm bi so come on. What I said is that the type of thinking that likes to place blame rather than consider the systems at play is the type of thinking that reinforces and excuses lots of different types of discriminatory action.
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