Remember the human. With these apps, remember you are giving a human being one star, not a company. Hypothetical situation: Someone is on their way to deliver your food, and they get robbed, or they get in a car accident. Or, they get a call a family member died, or their arm, whatever, just life stuff that happens. They are therefore late with your order. Do you give them one star if you are ignoring *any* context as to why your food was late?
I agree, but most restaurants I've been to despise any delivery service. They don't even treat us as people. One restaurant told me I couldn't sit down on their bench because it was for people waiting for a table, when there was nobody else waiting. We are prioritized last over everything else it feels like. So I don't think that aspect will ever get better. Customers are not informed of delays at the restaurants. As a driver I am given a pick up by time, but that is hardly ever correct.
"If you want to have a good experience, don't use our service."
Well I know the context for this situation and I know that the driver went to get another person's order without even texting me about the situation then not even apologizing over fucking me over.
You're really saying that you wouldn't give them a 1 star review even after hearing the whole story? I can understand where OP is coming from, but they're still deserving of that 1 star review.
I don't think this is unreasonable- had the second restaurant fulfilled their contract by having the food ready at the appropriate time like you were told, things would have worked out. The point of failure in the system (besides the whole issue of wages and business model) came at that moment overall. However, I do want to ask this: When you got to the second restaurant and the food was not ready, did you wait there for it while knowing the other food was going to be late, did you have the option to tell the restaurant at that point "Look, I have another order I have to deliver, I will have to come back". From the way you describe it, it seems like you must have waited at the second restaurant for a significant amount of time.
On postmates they arent even supposed to give cash tips. Once I mark the order as delivered on my end they are prompted to complete the order on their end and add a tip. Yeah sometimes you get shafted but postmates has a guaranteed total (it usually assumes a tip is like 3 bucks) so you at least get that + fee + miles + wait time. Where the customer also tips good you can make some good money
You can't wait to take an order. You have like 50 seconds to accept an order or it auto declines for you
Well, to be fair, the OP was trying to make minimum wage. I don't think it's appropriate to call someone greedy for that, do you?
Speaking in a broad sense, hence the examples.
Or in this case they chose to take a risk while sitting on a $90 order.
from what OP said earlier in the thread. The $90 tipped the same amount as the $20 order they were picking up.
But the context here was entirely irrelevant because it was OP's fault for taking a second order when they didn't have to. Like even had OP explained this entire thing out to a customer thats not changing the fact that his decision made the food cold and late. Added context here isn't changing the fact that OP is at fault for this decision.
That's on you, then. By taking the second order, you were willing to push the first customer's ETA out trying to get some more cash.
Again, it wasn't presented to them as a risk. They were given instructions by their employer that it was within their time constraints.
Again, I was speaking in a broad sense about the willingness to rate individuals with one star ignoring context separate from this example as that poster explicitly put the context aside.
Wait, you can just cancel orders before they're delivered? What happens to the order, then, is the driver liable?
Yes. As soon as the order is picked up, the driver's location is shown. $90 is not a small order. That 1-star was well deserved.
Doordash gave him THE OPTION to pick up another order because he was the closest driver. He wasn't told to go there. He should have declined the second order. His nearly $100 order should have been his priority.
His job is to pick up food and proceed directly to his delivery point. He didn't do that.
Did it for two years, shit never calloused for me. It fucking sucked, ended up not giving a shit and just giving back what they gave me.
They're given an ETA. It's inherited a risk. Do you blame Google Maps when you're late to your job because the ETA they give you was wrong or do you consider the choices that made you leave later?
