Well. Doing so means you fucked the first person over. You didn't do a good job. Hence you got a bad review.
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Was cussed out by a customer for the first time, can’t get over it
- Thread starter DrScruffleton
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Well. Doing so means you fucked the first person over. You didn't do a good job. Hence you got a bad review.
Growing up, I used to mess with my cat by rubbing his hind feet, which he hated. One thing he'd do if upset would be to bite whichever hand was closest to his mouth, regardless of who was actually messing with him.
Welcome to customer service. Get out ASAP or you will hate everyone
Welcome to customer service. Get out ASAP or you will hate everyone
their policy of of doubling up on multiple delivers is what kills the service
it has happened to me that me shit was late because the app allows the restaurant to use one driver for two deliveries
sorry OP, you got cussed out.
it has happened to me that me shit was late because the app allows the restaurant to use one driver for two deliveries
sorry OP, you got cussed out.
OP
OP
As I said before I can see the total I make with tip included when i accept the order. Both of these orders were equal to me.
Race to the bottom?
OP went to another location and waited half an hour while the original persons food sat there and got cold. 90 bucks worth.
He wanted to kill 2 birds with one stone. He 100% fucked up.
Doesn't deserve what happened to him though.
It's why I will never work with the general public in any way. Gladly work in a factory lifting boxes rather than deal with people's moods.
You can rate the restaurant and text the customer too to let them know what's up
the customer has a right to be upset, i mean, i'd be upset too if i ordered 90 dollars worth of food, got a notification 45 minutes ago that it was picked up, and still hadn't received it.
edit: and after reading OP's responses the mistake is definitely on you. You deserved the 1 star rating, learn from the mistake and move on rather than making excuses.
edit: and after reading OP's responses the mistake is definitely on you. You deserved the 1 star rating, learn from the mistake and move on rather than making excuses.
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I've never used the service. Even before seeing this topic I wouldn't trust it. If I don't get the order quickly and hot then forget it, and as NineConsonants pointed out above the priorities of the DD employees (or contractors?) are clearly different from the customer, and so this situation is inevitable. I'm wondering then, does the customer have to pay the tip in advance basically, regardless of how good or bad your service is, or do they tip you more at the door when you deliver?
You're in the customer service business, if you mess up a $90 order that person is gonna be more pissed than a messed up $20 order and you're gonna get bad reviews.
You probably should've bailed from the restaurant as soon as they told you it would be late.
It'd be pissed too if my food showed up cold after being 45 minutes late.
edit: just saw that you actually chose the second order and then chose to wait at the restaurant. Yeah, this is all on you. You earned that 1-star rating with your choices.
OP
OP
I have never been tipped in cash at the door, it's all done on the app beforehand regardless of service. It's not like I had money taken away from the first order for example. I make what I was guaranteed when I accepted it.
Nevermind. Sounds like the op fucked up. The company didn't force him to accept the second order. He wasn't forced to wait half an hour at another restaurant. It was his own choice. Just accept your responsibility and move on.
Chalk it up as a job learning experience.
Chalk it up as a job learning experience.
Hmm. This shows that doordash is broken. Not using it anymore. The incentives are all out of alignment
Yeah, so? How often have you gone to a place, get told it'll be 'a minute' and 40 minutes later it's still 'a minute'?
What if he leaves, delivers the food, and the restaurant reported him to door dash stating that he left without picking up the food?
Sounds like he'll be spit roasted either way, so you might as well get spit roasted and get that bread.
Trust me, fuck customers.
"Boohoo, my food is cold after I spent $90. I spent $90! I deserve a 5 star experience! I'm gonna have to be a bitch on this guy!"
Yeah you know what I would've done? Shrug my shoulders and leave. Fuck em.
Honestly I'd be pissed too.
It sucks that you have to take on more than one job at a time to make sure you make enough money but that's not the customers fault and it's the risk you take. If you don't get the food to them on time then they'll rate you low and of course they will.
It sucks that you have to take on more than one job at a time to make sure you make enough money but that's not the customers fault and it's the risk you take. If you don't get the food to them on time then they'll rate you low and of course they will.
Wow, I'm surprised it's like that. No wonder the customer is so upset. I assumed this sort of service would be a low paying job with customer tips expected to make it a livable wage. That would align the drivers interest with the customers.
It sucks but eventually you, sadly, just get used to it.
I remember the first (and thankfully only) time I was called a "faggot" when I worked at Blockbuster. I barely held it together and almost climbed over the counter to fight that woman.
I remember the first (and thankfully only) time I was called a "faggot" when I worked at Blockbuster. I barely held it together and almost climbed over the counter to fight that woman.
OP accepted the other order, DoorDash didn't force it on them.
I don't even blame the customer in this situation. There's some details missing but you said she mentioned how she got a notification 45 minutes earlier saying the food was picked up, so at a minimum you were 45 minutes late. You chose to complete another order which delayed your first delivery. Whatever reasoning you had, it was still your choice and you have to live with the repercussions.
I've driven for postmates a ton and they don't even let you double up on orders 90% of the time, doordash making you is fucked.
Not gonna lie... I would be pissed if I waited that long for my food and turns out cold.
I've been working in the restaurant industry for 2 years so far and I really don't see the point of doorash, Uber eats, etc. What I mean is that i find it pointless because due to these reasons... Linecooks will always hold off online orders and this literally just happened to me 4 days ago in Panda Express. Decided to order online for the 1st time, arrived after app says it's ready. Go inside, and my food was NOT ready.. and guess what? I had to wait NEARLY 20 MINS just for my food. Imagine me working for Uber Eats...
At this point i'll never order online ever again.. except pizza delivery which tbh, never ordered pizza through phone or online.
I've been working in the restaurant industry for 2 years so far and I really don't see the point of doorash, Uber eats, etc. What I mean is that i find it pointless because due to these reasons... Linecooks will always hold off online orders and this literally just happened to me 4 days ago in Panda Express. Decided to order online for the 1st time, arrived after app says it's ready. Go inside, and my food was NOT ready.. and guess what? I had to wait NEARLY 20 MINS just for my food. Imagine me working for Uber Eats...
At this point i'll never order online ever again.. except pizza delivery which tbh, never ordered pizza through phone or online.
Expecting your food to be delivered relatively promptly and fresh is not asking much.
Well could you have contacted them to explain that door dash had sent you to make another delivery and that you would be late ??
it's happened to me before and yeah I was pissed because I was waiting forever and much a customer can do because even if you cancel , you get charged
it's happened to me before and yeah I was pissed because I was waiting forever and much a customer can do because even if you cancel , you get charged
......
He DIDN'T have to accept the second order.
He took a risk and it fucked him. It is 100% on the op.
OP
OP
I'm not gonna be mad at a driver if my food is late cuz of the restaurant, but if I get a notification that my food is on it's way, and you goof off for 45 minutes, we're gonna have a problem. OP taking that 2nd order and being screwed over by the 2nd restaurant earned him that 1 star.
That makes a ton more sense. Hell I just looked and to even double up with postmates to have to promise to deliver the first order before picking up the second.
45 minutes late because you took a second order you didn't have to take? I'd rate you one star as well. I wouldn't yell at you as not that type of person.
No, they were not forced, however it isn't a stretch to assume if your employer tells you it will be alright and on schedule that it is okay to do it- especially when we're talking about it being a difference between them making a living wage for that period of time.
Is it presented as a risk when his employer told him it would still be on schedule though?
It's your fault for providing a bad customer experience. WTF? You fucked over the first customer and delivered their dinner late and cold.
Your attitude here is unbelievable.
Customer service/ retail jobs don't improve. Not by customers or management.
You work them to pay bills and pass time.
Edit: was it not feasible to drop off the first order, return to the restaurant, then drop off the second order? Wouldn't that have delivered both customer's food closer to the promised ETAs?
You work them to pay bills and pass time.
Edit: was it not feasible to drop off the first order, return to the restaurant, then drop off the second order? Wouldn't that have delivered both customer's food closer to the promised ETAs?
Since you make around min wage you probably know the value of 90 dollars worth of food. Not cool to screw that customer just so you could make an extra dollar or two.
Sounds like the second restaurant screwed him then. In that case I would've told that restaurant to fuck off and deliver the first delivery.
OP
OP
there is literally no point for me to deliver food if I can't double up orders. As I said before I pay my own gas and everything. Might as well be throwing money away if I make that low amount.
Okay okay, I know what the issue is here.
Does doordash not do tips?
Because with postmates of course won't make minimum wage by just delivery fees, you are banking on tips. So getting the food there fast and correct is how you earn more not by taking more orders
I gotta say, I would not have screamed at you but there would have been no tip and I'd have given you a one star review too. I'd still have been polite tho. 90 bucks worth of food delivered cold is just a no-go.
I've worked for a health insurance before in CS and I know it can be shit. 8 AM in the morning a drunk dude screaming at you etc. but you should have delivered her food first..
I've worked for a health insurance before in CS and I know it can be shit. 8 AM in the morning a drunk dude screaming at you etc. but you should have delivered her food first..
OP
OP
I am given a total I will make for delivering when I am given the order to accept or decline. This includes tip prepaid on the app. Both orders were for the exact same amount. I am never given tips in cash
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