Most games cost $60 these days, and if you want to play a lot of them, that can add up quickly. It's one reason why many players turn to third-party online stores, where they can buy Nintendo games for cheap instead of buying them from Nintendo directly.
This is exactly what's happened to a number of Switch owners. They bought a code for a Switch game from Gameflip, an online marketplace where anyone can sell codes and other digital items. Shortly after, they discovered that Nintendo banned their Switch account, preventing them from accessing not only the game they bought from Gameflip, but all previous purchases. When they contacted Nintendo's customer service department, users were told there was nothing Nintendo could do about it.
Now, according to the updated policy, after someone shows proof of attempting to dispute the original purchase and pursue a refund, Nintendo can lift the ban. This can happen by attempting to get a refund from the seller (or the website where the code was purchased) or disputing the charge with their bank or card holder. The game downloaded with the code will no longer be in the user's library, but they can purchase it again. This policy update also comes with another warning: if the user encounters the problem again, Nintendo will issue a permanent ban.
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