First off, it should go without saying that this should not have happened. Having said that, I work at a flight agency and my employer has always instructed us to to use business emails, addresses and phone numbers (extensions) when signing up any sort of business related dealings. It seems like in the video game industry this would make the most sense for those who work at places like IGN, Kotaku, Polygon, etc. Of course this would not help those who do business from their homes such as YouTubers.