Is this an NA or WW thing? I ask because in EU the refund rules are different because corporations can't yet fuck over consumers quite like they can in NA.
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User Reports: Sony & MS may deny Cyberpunk 2077 Refunds, Tells Customers to Wait for January and February Patch. YMMV
- Thread starter NeoRaider
- Start date
As I said earlier, Sony needs to have a standard policy, play the game less than 2 hours get a refund. None of this you used the policy once before then you can't again bullshit. Get with the program! It should not be this difficult and many people say Sony makes it difficult.
With that said if the game is broken or unplayable after 2 hours then Sony should not be the one to blame other than certifying the game. CD Project Red needs to (which I think they are) work alongside all parties and have a solution other than wait for a patch.
So then this is basically the same policy or? I haven't bought a physical game from anyone but Amazon in forever so I'm confused.
Is this Sony being shitty or just a general practice shitty by the industry on games that are opened or played?
I'm assuming you and the other posts saying this haven't read the full statement as they very clearly say if you can't get a refund through those methods to email them at the provided email address and they will try to help you receive one.
It boggles my mind that Sony and MS passed the game through cert knowing the issues it has on base PS4 and Xbox One. That alone should make them partially responsible and thus put in a position to refund purchases.
It seems like they probably should've waited to make this statement until they heard back from the people selling the game digitally, then. Ideally, this would be a joint statement between CDPR & the retailers - basically saying there's a mass exception on traditional refund rules for this product. Instead CDPR just announced this game was an exception, and laid the duty of executing that promise on somebody else.
I guess I can understand the fear of missing out and everything but I dunno. Especially in recent years it's just become so abundantly clear that pre-ordering anything always comes with the very real notion that the game could quite literally be unplayable for day, weeks, or however long. I think the last game I preordered was the PS4 version of Ys Memories of Celceta but that's just because I had already played it in the past.
They erode customer confidence in their platform. I know that any clunker I buy on Steam qualifies for a refund so I'll always shop there first. Every time.
User banned (3 days): Console War Rhetoric
Sony fanboys.
Because Sony fanboys are always biased against Nintendo while giving Sony a pass on everything if it their decisions doesn't benefit the consumer, as if they can never do anything wrong.
Xbox doesnt refund either Cyberpunk yet
Doesn't it run at 60fps on your PS5? Any other reason you've been trying to get a refund?
I'm talking about ANY game return. If you take a game home and open it you can't take it back to Walmart 2 days later and ask for your money back. Once you open it, its yours.
The only place I know that takes back opened games is basically Amazon?
I'm not talking about CDPR's statement. The state of the game itself and the way it was marketed all the way up until launch day is tantamount to a scam.
Do you see sales slowing down? Makes sense why they are slow to adopt customer confidence when it comes to returns/refunds, just like they were to other consumer benefits.
i mean 2 out of ten it boots and does not brick your console. About the same Score Mortal Kombat Advance was given years ago.
Ehh same in a way. You can always trade in the game for a fraction of the cost to get something. But that's really not ideal imo.
Overall the general practice of refunded played games is garbage, be they physical or digital. At least in the US.
I am very careful with my purchases, so I've never had to do this, but I've heard this is a good way to get banned by Sony.
DO NOT DO THIS
Sony WILL ban your PSN account if you do this.
There was a thread about it recently.
Exactly. Also, you purchased it NOW and it doesn't work, fuck waiting to see if it might be better two months from when you bought it. Can you imagine if a car dealership said that? 'Yeh, it's not really driveable right now, but sorry you can't have a refund, as we'll be upgrading the parts in a few months for you.'
Sony you have seriously fucked up, get your refund policy fixed.
This is usually pretty risky and will get you permanently banned by most companies. You'll get your money back for this one purchase, but people should be sure they understand what they may lose as well and not just treat this as an easy solution.
That doesn't really explain why its important to bring up in this thread. Yes Fanboys are biased. No shit.
DON'T DO THIS.
You'll nuke your whole account. Please research this and stop giving out bad advice when you clearly don't know the ramifications of doing so.
You can't get a refund on a opened physical copy so I'm not sure what the difference is. Getting store credit? lolSo CDPR basically flipped the responsibility of refunds onto Sony and MS, when Sony is notoriously bad when it comes to refunds.
It's why I will never go digital for consoles.
I work retail. I deal with returns on a daily basis. Not in the gaming field, but I see them all day every day. The vast majority of them are bullshit. People need to suck it up and cut their losses when they make their own bad purchasing decisions. And this is coming from someone who has very little money(again, I work retail)
People need to wait on pre-ordering. They need to wait and actually find out if the game functions how they want it to before they purchase it. Refunds shouldn't just be handed out because you don't like the game, because it doesn't perform how you expect it to, or because you dove in without research.
For every good reason to return/refund something, you have so many more bad reasons to refund things.
Sony is a profit-driven company which exclude doing anything pro-consumer if they are not forced to by competition. Sony if famous for using it's market position, especially here in the EU. Do you have any example where they did something out of their heart? There were so many but the last thing I remember is the raise of PS5 game prices and their services.
Now, it would be nice if a number of people bigger than zero would learn to not pre-order games again, especially on platforms that are notorious for having a horrible approach to refunds. I assume nobody learned shit though.
Welp, that really does say it all. Had a friend really looking forward to this game at launch and he has an Xbox One, kinda afraid to ask how it's goin' for him.....
Yeah, & make things worse by getting your PSN account banned.
This is indefensible.
Refunds should work always, and in this case is even more ridiculous because even the Dev is admitting the product is broken.
Refunds should work always, and in this case is even more ridiculous because even the Dev is admitting the product is broken.
What's the issue here exactly? I just see an honest citizen using his pavement camouflage cyberware that he bought with his hard earned creds to defend himself against people(aka you) trying to jack his shit.
Just out of curiousity, what is terrible? The way that the costumer service replied? In that case, i dont think its their fault. They're probably havnt been getting any notification about it. Or do you mean to have a refund policy that doesnt allow refund after a game has been started? If so, i see what you mean, and i agree it would be nice if there was a policy that allowed refund if the game had been started and played maybe for max 1-2 hours or so :)
I'm not sure if there has been any precedent set for such a situation yet. I mean, there has been buggy games at launch before for sure, but i cant recall a similar situation where the publisher offers a refund to those who want it based on the game being buggy (i wont be surprised if it has happened before, but i cant recall any specific cases where it has happened).
But seeing that Cyberpunk 2077 is a pretty big titled release, i would be kinda surprised if Microsoft and/or Sony wont allow refunds when the publisher asks for it. It can make them look bad when CD Project Red themself has said that offers will be allowed. I could be wrong of course, but i will be a bit surprised if Sony wont allow refunds for this game, but we'll see what happens :)
By the way, do Microsoft/Sony lose money on offering? Honest question. I know that theres lost income, but do they have any specific expenses by offering the refund? Besides paying for bandwidth, unless the publishers already pay for this.
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