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Ubisoft: Every software you use on your PC breaks our games, not our fault (support lists apps that may be causing performance issues with your game)
- Thread starter Knurek
- Start date
I'm going to change the name to System128 and make my computer faster!
I mean when the dev is blaming the most common programs around as the reason why their games continue to run like shit, yeah people are gonna say stuff like that. Might as well ask to unistall the browser too, have just uplay.exe and latest_far_cry.exe as the only things on your computer.
Noone is blaming anything, this is like the most basic troubleshooting stuff imaginable. You're getting mad at nothing.
Those RGB or motherboard software is complete shit sometimes, I usually end up uninstalling them on every system I get.
Edit: I am surprised that they didn't list Xbox application, pretty sure it uses Dx 11 while rendering videos on the game tiles.
Edit: I am surprised that they didn't list Xbox application, pretty sure it uses Dx 11 while rendering videos on the game tiles.
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Yes, let's flame on devs so they don't bother with this site. Let's see you do your own game that doesn't cause issues.
Fun facts!
- There is no System64.
- There is a SysWOW64. This is not the 64bit system folder, but actually the 32bit system folder.
- The 64bit system folder is System32.
- It's like this for code compatibility reasons. Compiling an existing 32bit program in 64bit does not have to change where it looks for system library files. Meanwhile existing 32bit programs are automagically redirected to the SysWOW64 folder on the 64bit system.
I got Blackwidow keyboard recently and didn't even bother installing the Razer software lol. Less bloatware the better.
I think Hadware Unboxed or Gamer Nexus made some tests one day and each one was bad.
When did they blame those programs? Did you actually read the support article or just OP's shitpost?
Just because they are common programs doesn't mean they don't interfere with games.
You're right on this. This is pretty much the kind of copy-pasted list you can expect to receive from 1st level tech support.
Just a bit bizarre that they'd put it on their social media like this.
Taken from: https://twitter.com/UbisoftSupport/status/1452349416476749837
via Madjoki
So you see, it's not Ubi's fault their games run like crap. It's you trying to use exotic programs like Discord or Skype, see?
Is this some kind of surprise for anyone? Really?
It's just a list of software that have a history of causing issues with some game or games, under certain setups or configurations. It's completely standard practice in IT support of all sorts to keep lists of known problem causes.
It's there to give people something to try out, not to claim that performance issues are definitely caused by them, nor is it an attempt to transfer responsibility in the way the thread title leads to believe.
Posting misleading crap like this only makes things worse for everyone.
It's there to give people something to try out, not to claim that performance issues are definitely caused by them, nor is it an attempt to transfer responsibility in the way the thread title leads to believe.
Posting misleading crap like this only makes things worse for everyone.
No disrespect but how does every company on the face of the planet mamage for their games to work fine while running something like discord but for ubisoft its an issue?
plenty of games have issues with PiP overlays, not just ubisoft. Every game I've had performance issues with recommends disabling the PiP in their "help/FAQ" pages.
Discord completely fucked my ability to play League of Legends for example so no every company on the face of the planet cannot manage that.
It can happen on any game.
R6 siege got updated a few months ago on Xbox. I am playing on Series X and the game has been running like shit. Screen tearing everywhere. They aren't going to ever fix it back
So they should have said overlay? Cause discord is not just an overlay, its not even its primary function and i've never heard of anyone using it outside of big groups where people dont know eachother like in wow raids. I doubt that many people are using the overlay while playing ubisoft games.
... but the article say's it COULD be an issue, not that IS.
And all the software in the list could make the game have problems or run slower. When I had a toaster, Chrome in the background could make my games run slower.
I like to keep the amount of overlays I use to a minimum sure, albeit sometimes it's difficult when every publisher wants to include one of their own -and even go so far as to patch older games that were bought on Steam before they had their own launcher to retroactively now require it - like you know, Ubisoft titles.
....huh? You don't need to use BPM to use SteamInput with non-steam games, you can just configure the controller through Steam's desktop UI.
Gotta say the amount of echoing "Yeah RTSS/Afterburner is known to cause problems" - is there like, a definitive list of these? Conflicting sometimes with other injectors like SpecialK is not surprising, but for games I've never had an issue. On the contrary it's certainly helped performance more often than not, due to so many games having poor frame pacing, or identifying the source of a performance issue (eg: with Journey it helped me to discover the game kept allowing my i5 to downclock unless it was forced into performance mode).
Outside of that, nothing really surprising about the list*- it's just a generic troubleshooting recommendation post that is pretty much par for the course whenever you're going to submit a bug report to any company with a software problem, they're going to want to exclude any potential conflicts. Ubisoft is of course a toxic employer with a track record of problematic PC ports, but this is just pretty much boilerplate advice as a first step - yeah it can perhaps come off as they're passing the buck, but any support personnel is going to want you to run their software in a clean environment as possible as a first step.
*edit: Ok wording that list with "These apps are likely to cause problems" is dumb.
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Programs aren't identical, otherwise there would only ever be one program in existence.
In this case, any program that injects itself into the render pipeline of another is subject to possible interference with eachother for just about any reason imaginable, and even some you can't imagine. We personally have encountered one recording program (can't remember the name offhand) that causes an immediate crash during a loading screen of Turok2 (and only Turok2) because something about its presence resets a core engine module into a null pointer which is something otherwise not possible to occur in the runtime.
Why? How? Great question I'm glad you asked.
I get that. But it shouldnt even say that in the first place. Yeah maybe it can but you should be able to solve this. I dont have indie devs telling me i should turn off discord because it could be an issue and multi billion dollar ubisoft does? I find that rather unacceptable.
This tweet isn't saying that this software absolutely will conflict with the games, merely that if you're having issues, this list of software could give you an indication of what causes it.
And lots of games have problems with some of the software on the list. RivaTuner Statistic Server (RTSS) is often one of the biggest culprits for CTDs.
how dare developers give me hints on troubleshooting
jfc
like mentioned half a dozen times, anything that injects into a game can be a cause for weird problems, no matter how common the software is
this is just a good list for starting to eliminate a few of the million variables with pc games
It's a bit strange that you're this upset about Ubisoft giving advice that you'd probably find on most tech forums too.
I hate to defend Ubisoft because I do think they don't put enough care and attention into their games, but in this case they're just being helpful. They can't possibly optimize their games to always be compatible with ever-changingthird-party software.
im not upset, i couldnt care less about ubisoft games, i just find it ridiculous.
I think part of the problem is that while the page as a whole is basic "Hey, maybe try disabling this for a bit and see" advice, that list in particular is entitled "Software likely to interfere with Ubisoft games", and it's stuff like VmWare, Skype, Discord, Afterburner - those are extremely common applications, and in the case of Skype even installed by default on Windows.
Yes, just because an app/overlay is used by many it doesn't mean it can't conflict, but the wording of "likely" is not helping here - it makes it sound like you're probably going to have problems with Ubisoft titles if you just so happen to use one or some of these apps which are likely used by millions. It's being used out of context from the page as a whole sure, but it's still poorly phrased.
My only premise is that if discord COULD affect your game so much that you would recommend disabling it then your game is not worth playing to ME.
I had just typed up a very long reply about your previous comparison between a multi billion dollar AAA studio and indie studios but I deleted it because I got so worked up about it...
I'm just curious to know why you're so upset about a studio actually trying to help their players improve their enjoyment of a game? Like... what's so "ridiculous" about it?
