Empathy IS work to some extent. You can look at Mei and her adventure and life and see thousands of differences from yourself, even if you yourself are part of her demographic. So you have to sometimes put effort into it, try to extract the meaning of the lives of others and find points of connectivity. It's not THAT hard, but it does take some imagination and willingness to put yourself in others shoes. Obviously, people can find Turning Red, like any story, to be an unrelatable for one reason or another, but if they are doing so, you want to look into how and why - are they trying to relate to it? Because if they are, I think whatever the actual point of failure is, it will rarely truly be an ethnic or cultural or age barrier. People are people all over, and if someone as different as me can relate to Mei, I think most people can.