On Friday, CNBC received a statement from Korey, which the network's SF bureau chief
Sally Shin tweeted. "I am sincerely sorry for what I said and how I said it," it read. "It was wrong, plain and simple. We want Away to be a company that sets the highest standards for how we treat our employees and help them grow. Over the last 12 months we've invested in creating a culture that allows our people to thrive, including executive coaching for the senior staff, diversity and inclusion training for everyone at the company, 360 reviews, establishing employee resource groups and adding 100 plus new team members to better divide workloads. I am working to be better every day and I promise to keep at it for the sake of our employees, our customers and our company."
Some former Away employees said they are unsatisfied with her response. "It's not like this was the first time she's needed reprimanding for her management and conduct," one former worker told
The Verge. "She knows exactly who she's hurt, and to just issue a ho-hum blanket apology now to the public, feels like it was done just to save face and slow down order returns that are coming in. It's not right."
