I don't understand why people ask for messaging on Switch. If there were proper game invites it might be needed, but why do you want to text chat someone on your Switch? Just because DMs have been a common feature of consoles since 360, doesn't mean Switch needs them. Or am I missing something?
One of my long-term internet friends from the furry fandom who I added in the 3DS days, moved from 3DS to Switch and I got to add him via the Nintendo Account link. We hadn't talked in nearly three years, but there was *zero* way to contact or do anything to him unless I got Splatoon 2 like he did and pinged him in the NSO app when he happened to be online. It was beyond infuriating as I wanted to catch up with a longtime friend.
Thankfully I somehow found him on twitter due to one of those bots that RT certain game posts and we reconnected there and on discord but good god it would have resolved many months prior if I could have just sent him even a basic pre-made hello. There's no excuse to not have messages in 2020, or an achievement system for that matter.
I easily think the biggest sin of the awful Switch OS is the lack of folders, though. We're nearly 36 months into the Switch's life, and by this point the:
3DS got folders in 14 months of launch
Wii U got folders in 22 months of launch
PS4 got folders in 34 months of launch (Around the same time Switch is now, but we still don't have them)
There's literally, 10000%
ZERO excuse for why Switch doesn't have folders by this point. I'm a reviewer. I have over 300 icons on my Switch's home screen by this point and it's a fucking mess to keep track of all of them. I wanna sort my Arcade archives games by their original release year but the closest I can do is a stupid alphabetical format via the publisher sorting feature. I'd also love to put all my retail games into one folder, as would I with retro compilations and the like. How on earth has no major publications in contact with NOA PR brought this up yet? At least Netflix was asked about several times even if the closest we've gotten was "Factor 5 tried contacting Nintendo about Netflix, Nintendo wouldn't budge year one so now nobody gets it". I'm glad we got youtube on the thing, but still... It's dumb I can't watch prime video or netflix on Switch.
Do not even get me
STARTED on the switch's eShop and how it screws over small indies harder than any Nintendo storefront beforehand. The lack of music is one thing, but... the fact publishers of shovelware and good meaning indies have to discount their games to under a dollar to get them featured is just an example of how badly it the eShop is for discovery as a whole. You see so many awful games get discounted to pennies, so people buy them, hate them as they suck, and then as a result never buy anything else on sale for that cheap again, even if some legitimately amazing hidden gems like A Hole New World also get dropped to a dollar but don't make a dent due to this trend.
It's almost insulting that Qubicgames ended up gaming the system last month by basically making a bunch of games they dumped out free for 12 days in a row, and thus caused them to jump up to the top of the eShop charts... However, while some of their games are truly entertaining indie games (I love their Airace series on 3DS/Vita), a few of the things they published for Switch are absolutely awful, and I know quite a few people who downloaded the freebies from their little promotion, and barely touched the games and got a bad taste over these eShop discounts as a result. Forever Entertainment is another company that discounts a lot of their titles to pennies, and gets a bad rep due to some of their games being pretty fun, but most of their other ones being really mediocre/awful. The eShop desperately desperately needs not only personality, but categories like the Wii U, 3DS, DSi, and the Wii so indies can get the discovery they need.