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Sony is apparently refunding PS4 owners their Anthem digital purchase due to midgame crashes and complete shutdown.
- Thread starter rocket
- Start date
Good on Sony I guess. Kind of wish I could get my PC copy refunded. I can't even play the bloody thing. Didn't buy it directly on Origin though since it costs almost twice as much on there(not even being hyperbolic, they're charging £55 for the standard edition).
Not only the loot, the problems people are having in this game are also RNG-based.
There are people who have no significant issues, but there are people who can't even play without the game crashing every minute. No matter the platform.
There are people who have no significant issues, but there are people who can't even play without the game crashing every minute. No matter the platform.
Possibly. It feels strange that that's the answer when BioWare had so much time to develop this game, but if the speculation that the development was restarted at some point is true then that would explain a lot about the state of the game.
I think this could be the results of simple inconsistencies with Sony's support process. There could be some percentage of their representatives giving refunds while the others don't. There's also the question of previous refunds - in the past, Sony have told people asking for refunds that they'd give a single goodwill refund. That could be what's happening here - with some reps giving no-questions-asked refunds, some giving refunds only if the player has never had a refund before, and others refusing outright. Getting customer support reps to give consistent answers can be staggeringly difficult even with the best of efforts, and my experiences with Sony support suggest that they aren't making the best of efforts.
Is the game causing Xboxes and PC's to shut down? Honest question, I have no idea
I've had blue screen of death 3 times on the PC while playing.
"does not function as advertised".... user plays for 60 hours in the first 2 weeks, game crashes once, full refund? I didn't know we were living in a world where everybody expects all software to be perfect. Plenty of great games have had technical issues, some times permanent (before the days of patches). And this is what, the second time in over 5 years that it's even been an issue? Seems overkill to put in policies for such rare edge cases?
I went to System > Error History > My last 2 Hardlocks
I even had to turn of HDR cause it was poorly showing up on my screen, all blurry and washed out
Yet during closed alpha and beta was in pristine condition with the visuals
As stated by my last post, I do have a say in getting this resolved
I have the receipts to back it up
Hell no game has ever done this to my PS4, crashes yes, shutting my console down and asking database to rebuilt without me pulling the power cord, never
Anthem caused a blue screen of death on my Xbox One. First time it has ever happened. To be honest, I thought it only occurred on PCs. I was wrong.
Nice thing for Sony to do...Bioware and EA better get their shit together.
Dafuq. LMAO.
Dafuq. LMAO.
While Sony shouldn't have to test every game, a game should never be allowed to crash the console though
Sure it did, nms hard crashed my PS4, first ever time that happened
A game crashing a console is not a defect?
A reasonably implemented refund policy increases sales. There is a reason that a great number of retailers offer refunds.
What is the harm in a reasonable refund policy, designed such to protect consumers from defective, low quality, or mis-advertised software, and to increase sales in general by bolstering consumer confidence?
Why would anyone be against this? "A system like that could be abused" is an argument for designing the system in a manner that minimises abuse, not an argument against having such a system.
Well it's covered by Sony's cut of sales.
It's a bit of an oversight on Sony's part that a game can even potentially brick a console. At the very least, Sony should be testing for stuff like that.
A game or app shouldn't be allowed to hard crash the whole console (or phone), what could it possibly do? that part is definitely Sony's fault
they do test for stuff like that. doesn't mean they're gonna catch everything in their net
Sony letting EA slide past their certification process to stay in their good books?
Wouldn't surprise me :p
Wouldn't surprise me :p
The fact that this is even relevant is ridiculous. Sony's CS/return policy sucks.
I agree, but the more info we have for everyone to work off of, the better. People in this thread have been inspired to attempt to get refunds for this game; better that they really know what that process entails, and what its restrictions actually are.
You two and everyone else saying it is sony's fault because it went through cert really don't understand QA testing at all, like even in the slightest.
This game probably went through cert with no issues. Seeing as it doesn't crash every ps4, then something specific must be done to cause it, which means that it is a bug that was not found during QA work. Cert wouldn't do an in depth QA testing with every possible permutation of variables.
No dude. FQA is mandatory, but it is not a deep dive into the performance of your game. It is a very cursory look at how certain basic functionalities are implemented that impact specific elements of the average user's experience (and in the case of VR, their comfort) and ensuring that certain basic branding guidelines are adhered to. It is a short process that takes place over a couple of days, that follows a specific checklist of major use cases.
It is also completely free, unless you submit multiple times in excess of what is acceptable, which is an exceptional and rare situation.
It's not their job to make sure your online component works, or that your game doesn't hard crash 30 hours in. It's not intended to be a subsition for good internal QA, and they make that expressedly clear.
From what I know of the QA folks, they are very patient, they take their work seriously, and in my experience with them over the last couple of years, have been pretty cool. :)
Everytime my game gets stuck on a loading screen, or expedition screen I have to force quit, which then turns my screen blue (not BSOD) and I have to reboot.
A store (any store) is responsible for the quality of the products that they sell. If a product I buy is defective, I return it to the store I got it from for a replacement or refund.
People saying Sony should have tested for this kind of thing are off the mark, but anyone wanting a refund are correct to go to Sony.
Since having my ps4 pro, anthem was the first game to cause my ps4 to shut down.
It disconnects me first then I went to close application. It shuts down completely. Wasn't able to turn it back on until I hit change disc.
It disconnects me first then I went to close application. It shuts down completely. Wasn't able to turn it back on until I hit change disc.
It's happened to me twice. Also to another friend who I play the game with. Oddly, it's when we "Close Application" that it happens. You know, the same way you properly exit any PS4 game. But for some reason, Anthem chooses to want to temporarily brick your PS4. Makes no sense.
I'm enjoying the game. But I really don't like putting my PS4 at risk. Especially since it's a launch one and I have never had a game cause this before.
I'm enjoying the game. But I really don't like putting my PS4 at risk. Especially since it's a launch one and I have never had a game cause this before.
when did i say otherwise? Please, I will wait for you to show me where i said sony shouldn't be giving refunds.
How is it not Sony's fault that a game is capable of bricking a system? Surely there's a way to prevent a game from having that sort of detrimental impact on the system itself that doesn't involve QA on a per-game basis. You'd think by this point that games would be sandboxed or something to prevent that sort of thing. At worst, you should just be crashing to the dashboard or something.
Then why even quote me? My original point was to people blaming sony for the crash as if it was their responsibility to do a full in depth QA of games that they don't publish
More than likely 100%, they wouldn't eat the cost themselves
No.If it's just the game crashing, and it's properly sandboxed, there can be no adverse effects on the rest of the system. If the OS itself crashes, it's a different story entirely.
Source: Computer science degree.
You and others have got to stop saying brick. Bricking is when your console no longer works and you need to replace it because it literally won't turn on ever again. Typically happens if you turn it off while updating firmware or the like. Anthem hasn't bricked anyone's console. Not yet at least lol
Others were saying 'brick', which led me to the assumption that bricking was occurring. I'm aware of what bricking is. In either case, it's bizarre that the game would be able to force the system to turn off, unless it's causing the system to overheat to the point that the system is powering down to prevent damage to components. It's one thing if that's happening due to a defective system, but it seems to be widespread enough with Anthem that it leads me to question what an app or game is capable of doing to the PlayStation 4 itself, and that potential *is* Sony's fault if software running on its platform is capable of making the system itself malfunction. On Xbox One X, I've only ever had games crash to the dashboard.
https://www.reddit.com/r/PS4/commen...e3_next_year/e9sx46r/?st=jstx03la&sh=3f2d7d3b
The game should have being delayed to fix... but no....
The game should have being delayed to fix... but no....
Damn. Really? Thanks dude. Will relay this info our customer if a crash occurs in our software next time. The more you know.
Source: Lockheed
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Yeah this is my take. A game crashing is not Sony's problem, but straight up shutting the system down most definitely shouldn't pass certification.
Note that there's a report of this game bricking/killing a console:
https://www.reddit.com/r/AnthemTheGame/comments/ax246k/psa_to_playstation_anthem_players/
https://www.reddit.com/r/AnthemTheGame/comments/ax246k/psa_to_playstation_anthem_players/