I can't comment to how other companies do things, but I'm guessing more people send in phones than consoles, and with phones a lot of issues will be down to the user breaking it then trying to pass it off as a fault, so maybe console faults are checked more robustly
I had 8 people in my team and we were only looking at phones from one region of the UK and we'd still have 100s of phones to check a day between us (I'm sure some were being sent in multiple times due to how we'd not really catch a lot of intermittent issues)
I think the volume of phones would have been an issue for the technicians, and there were a lot that did seem to be fine. If the fault is something like "touch screen doesn't work" and I go into the touch screen test and it works flawlessly for me 3 times in a row, there isn't much a technician can do as it seems to be working fine. All they would do is check the same test then send it back to my team to be sent back to the customer
Edit: This is off topic now but I have some weird stories about this job, because the phones were high value I'd need to go through what was essentially airport security to get in and out of my office, and this took ages, and because my breaks were only 30mins, I'd have to waste 5mins getting out my office, 3 mins walking to the break room, then I'd have 14mis to wolf down my lunch, and then 3 mins to walk back, and 5 mins to get back through the security checks, or I'd get a warning
Also it would blow your mind if you knew how many people sent in their phones to be fixed with nudes on them. The girl training me on my first day found them on the first phone we looked at and she didn't even blink. I said that's pretty embarrassing for them, and she just shrugged and said she sees it on about a third of phones she looks at. Which was petty much accurate
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