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PS5 Troubleshooting Thread
- Thread starter Inglorious Man
- Start date
After reading these post, is this issue fixable or are some people just not setting up correctly. I've exhausted all options and RGB can only be selected with 720p or 1080p resolutions on PS5.
This is the same for me. I'm using the same HDMI High-Speed cable for PS4 Pro and it transferred 4K 60Hz RGB just fine. My PS5 doesn't want to know!
Yeah, I played it really safe by used discs and downloading updates. Stayed well away from transferring data from PS4. So far so good.
Despite people trying to correct me, it seems to be an issue with the PS5 that will require a firmware update. To quote another thread I'm in about this here's a summary:
To summarise:
- On the PS5, 4K HDR does not work with some receivers and soundbars; this is for both 60 Hz and 120 Hz
- The PS5 "Video Information Screen" shows that 4K HDR is supported, but HDR does not turn on.
- For other devices such as the PS4 Pro, Xbox, and 4K Bluray players; 4K HDR does work using the same equipment.
- 4K HDR does work if connected directly to the TV
- It's not the HDMI cables - another user below is able to get it to work with their HDMI 2.0 equipment by using the supplied cable between PS5 and receiver, and another HDMI 2.1 cable between receiver and TV. I've yet to try this.
- It's not the "enhanced mode / ultra deep colour mode" as that is already turned on
- It's unlikely related to the 4K 120 Hz HDMI chip issue affecting Panasonic, Denon etc. because it also affects 4K 60 Hz devices
- It is likely an EDID / Handshake issue between the PS5 and setup.
- Hoping it's a fix that will come via firmware update
Now. Some people's issues IS that your enhanced HDMI is not setup correctly. If that's you, you need to make sure to switch your TV and receiver to "enhanced mode" based on the settings. This however, is not the same issue and therefore not a solution to the issue I have been articulating.
yep, after DS finished installing I haven't heard it again but while it was installing I thought it was going to take off.
I've been doing a lot of research on this the last few days and I think you're somewhat incorrect here. I'm not trying to argue with you too much, but I think your confidence that it's NOT the PS5 is misplaced as that is far from being verified at this point.
It is clearly not a universal issue. However, MANY people are having the same issue with MANY receivers. ALL of these people have 4k/HDR working with EVERY other device. ALL of us have made sure it's supported, set to enhance, etc. We can measure the output, we are not being told in the options that we can't turn out HDR. It looks like this:
However, when we change it to HDR (which it does allow). It simply does not stay selected when you exit. If you change it and say "adjust HDR" it says it's not selected.
Again, to repeat myself. I have a 4k blu ray player, ps4 pro, xbox series x, etc. all run this content fine. Same with many others. The one thing that doesn't work for all of us? The PS5.
Has anyone else got the constant "LAN cable disconnected" and "LAN cable reconnected" messages? I saw some other users on reddit with the problem but haven't seen if it's been determined to be faulty LAN ports or not. I don't use rest mode and sometimes the wired LAN connection will work fine, but a lot of times it will constantly disconnect/reconnect. Using the same cable and router I did with my PS4 which had no issues.
OK, I have an issue where I can't download Uncharted 4. My PS5 tells me that I already own it, but there's a tiny lock on it.
Because it says I own it, it won't let me even download it via the PS + Collection either, and just says "unavailable".
Tried restoring licenses, but no joy.
Because it says I own it, it won't let me even download it via the PS + Collection either, and just says "unavailable".
Tried restoring licenses, but no joy.
Try downloading it from the phone app.
The same happened to me with the Final Fantasy XV DLC Episodes. The console store would say that they are already installed even if they didn't show up on the game.
Going to the phone app store and downloading them from there did the trick.
Anyone know how to get a wired connection working?
I've always plugged my consoles in. I had a PS4Pro prior which was wired. Upon putting it in the OneX after I sold my Pro I couldn't successfully connect it and the same with the PS5. I thought it would just plug and go but it fails. Not sure where it's going wrong.
I've always plugged my consoles in. I had a PS4Pro prior which was wired. Upon putting it in the OneX after I sold my Pro I couldn't successfully connect it and the same with the PS5. I thought it would just plug and go but it fails. Not sure where it's going wrong.
Okay so my problem is with the audio. The PS5 is connected to HDMI port 3 on the LG B9 tv and the Soundbar is connected via the arc. My problem is with the dialogue, i.e. whenever I'm playing Miles or any other game with dialogue you can't hear the dialogue whatsoever yet you can hear explosions etc. I have the same problem with playing UHD Blu ray films, can hear background dialogue but everything is either muffled or you can't hear it whatsoever. I've changed the bitstream and the sound output to tv, sound bar and amp in the settings of the PS5 and changed the bitstream in the settings when playing a film and nothing has worked
This isn't really an issue, but the PS5 stays on for ages after entering rest mode. PS4 was a minute or so where it synced saves. This is still going, minutes later
This is a question about 4k/120hz/HDR. My TV is HDMI 2.1 so i thought I'd be able to get all three of those at the same time but whenever I activate the 120hz mode in COD or Dirt 5 it disables HDR. Is this normal or am I missing some kind of option?
TV is Samsung q80t.
TV is Samsung q80t.
That's weird. Mine goes into full standby in around 20 seconds.
I have my PS5 hooked up to a Samsung UE65NU8070. The specification for this TV says that it supports HDR. When I try to turn HDR on in the Video Output menu, it says the TV doesn't support it. I have the TV connected to the 2nd HDMI port as I read that HDR may only be supported on a few ports.
Any help would be most welcome.
Any help would be most welcome.
I'm still so crushed that my PS5 died on the first day (as posted a few pages back). I think it hits harder this year because the launch is one of the few things we looked forward to. And I had a second preorder in and cancelled it shortly ago so that others could also have their console on day 1. Now I don't know when things will be fixed even after calling Sony... Have to get back to them again. It's just a terrible feeling. I always wanted to play Demon's Souls and ironically couldn't because my PS3 just wouldn't function anymore. You could swap 3 with 5 now!
Same here. Bought Miles day one, and on day one I couldn't even play It. Feels like a waste of time getting all excited. Now it's just disheartening.
How do you see your trophy percentage number showing how much you need to level up to the next one? I can't seem to see it on ps5 but could on ps4 and 3?
Question. My partners secondary psn account doesn't stay logged in or even recognised. We've had to re-log her in three times when playing something together‽
The result of which is also that all her progress in playroom is lost (she doesn't have ps+).
The result of which is also that all her progress in playroom is lost (she doesn't have ps+).
No we played monsters 2 together and she played playroom by herself.
anyway. Turns out the temporary logon isn't persistent you have to add the account via settings.
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Possibly but I have PS4 games on the internal and external HDD and play/move/download no problem. I play Apex and Genshin almost every night.
The only crash I had ( CE-108262-9 ) was when I turned on my PS5 (not rest mode) with the external HDD connected and it crashed.
So now I just "safely remove" from Storage options then disconnect and proceed to turn off or rest mode console.
I think I fixed it for good now. I connected the PS5 directly to the sound bar and everything seems to be working as it should (knock wood). Although I tried out the UHD Revenge of the Sith first to see how things were and it made me panic but it turns out the sound mixing in that is fucking dire
AC Valhalla Froze completely for like 20 seconds but fixed itself. That was the only problem after 2 days and several hours with DS and AC:V.
Is it me or did most of the really serious problems pop up relatively quickly after the first set-up? It feels like after the first 2 days, the reports of (newly) bricked systems, constant error etc have dried up.
Is it me or did most of the really serious problems pop up relatively quickly after the first set-up? It feels like after the first 2 days, the reports of (newly) bricked systems, constant error etc have dried up.
If you search up at least on Twitter and reddit, "PS5 108255" you'll see a lot of new tweets of people who can't play their PS5 or PS4 games just like me. And some are popping up from the global launch. So the bricked consoles imo haven't dried up yet.
If I'm watching my friends stream on twitch how do I picture smaller so that I can play something while I watch?
Wife's ps5 also crashed today- rest mode crash- was downloading a destiny update in rest mode, but when i checked it it was fully off and went through the error cycle upon turning on. No external for hers and no game was suspended. Definitely seems to be an issue around downloading updates. with very few issues until today, there is no way we have 2 busted ps5's so it must be a firmware issue. Get it together Sony!
Have had two update errors involving PS4 games. FIFA 21 and Ghost of Tsushima. Both are on disc installed on an external SSD drive. Ghost update error caused a system crash.
Just tried playing Horizon Zero Dawn on PS5 but it acts like the DLC isn't installed. Can't redownload it either and the store shows it as not purchased. I tried restoring licenses but it didn't do anything? I have no clue what's going on.
edit: nvm, totally forgot I redeemed it on a different PS store, heh.
edit: nvm, totally forgot I redeemed it on a different PS store, heh.
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I had Destiny 2 on my PS4 external SSD and hooked it up to the PS5. It was patched to 2.02 and lowered the size to 59 GB. Then I copied it to the PS5's internal drive in preparation for the upcoming December upgrade. Today it started getting patch 2.03 and downloaded 59 GB again - the whole thing basically. Then I got an error saying that it can't complete copying. I have plenty of space on my PS5 internal, like 400 GB free. I ended up deleting it because it wanted me to download 59 GB again. Any idea what happened there?
I'm going to wait until the December ugprade and then re-download from scratch.
I'm going to wait until the December ugprade and then re-download from scratch.
Hi there did you sort the locked games? 99% of my games are showing as locked and all digital and on my main account. They're all ones from before I sold my PS4 and removed it as my primary. I'm utterly lost and it soured my first day with the console sadly. I've tried restoring etc
Are you sure it hasn't moved? Sometimes I'll still see the games there until I back out of the storage menu and go back in and refresh it.
Yeah, I didn't express my thoughts correctly.
I meant that it seems like the 108255 error mostly comes up very quickly after setting up the system and not after a few days running without problems.
But yeah, I'm mostly just anxious AF it will happen to me too and I'm trying to find anything like a pattern to ease my mind XD it almost makes me not want to play on the system until we have official word on the issues but I realize that's stupid.
I hope Sony soon acknowledges the issue and can tell whether it's a hardware or software problem. Hopefully the latter.
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Looks like I may be one of the lucky ones in which the last system update may have did something for me. I haven't had a crash since, and I've been playing Spider Man and Cold War like crazy. Either that or plugging the console directly into the wall actually did something, but that seems really doubtful.
I've been using an external HD and rest mode since the beginning. Only precaution I'm taking is closing games before going into rest mode. They load so fast it not like it really matters anyway.
I've been using an external HD and rest mode since the beginning. Only precaution I'm taking is closing games before going into rest mode. They load so fast it not like it really matters anyway.
Is there a TV setting or a console setting to control the sound source? Mile and Watch Dogs Legion when I started up the game there is no VA as it only background sound. It looks like it diverts to 7.1 when I only use TV speakers. I was able to adjust in the menu in Miles but nothing in Watch Dogs.
'Something went wrong'
Had that so my game didn't install at all. Tried it again, same thing, so I cancelled the process (both disc and download update), disabled automatic updates and started again. No error message this time, I'll just have to check for updates after disc installation has been completed.
So disable automatic updates and install the base game first. Maybe it'll work better for people.
Had that so my game didn't install at all. Tried it again, same thing, so I cancelled the process (both disc and download update), disabled automatic updates and started again. No error message this time, I'll just have to check for updates after disc installation has been completed.
So disable automatic updates and install the base game first. Maybe it'll work better for people.
No install from disc: Miles Morales, Sackboy
When I inserted MM my PS5 wouldnt start installing, pressing "copy" didn't help either. Rebooted, worked.
Sackboy the same but ejected and inserted the disc again without reboot, worked.
Demons Souls worked without problems.
Is this a known bug or should I worry about my drive or OS?
Edit: maybe I should have read the last post first. ^^
When I inserted MM my PS5 wouldnt start installing, pressing "copy" didn't help either. Rebooted, worked.
Sackboy the same but ejected and inserted the disc again without reboot, worked.
Demons Souls worked without problems.
Is this a known bug or should I worry about my drive or OS?
Edit: maybe I should have read the last post first. ^^
I noticed the thin white panels of my PS5 vibrate with the disc spinning up sometimes. If I squeeze the overhanging parts at the top toward the center black area it stops the vibration and dampens the sound quite a bit.
Sony hotline: "We apologize for the waiting. It will approximately be longer than 30 minutes." WTF? Poor support personnel though. I got through yesterday but I am absolutely unable to put the process of sending the console back to them in motion because their hardware support website is not up yet for this. You cannot enter the code you got from them or the serial number like you could for older consoles. The e-mail points you to a useless site (https://hardware.support.eu.playstation.com/#/) that at the moment is only good for online guide troubleshooting.
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Yeah, extremely loud. Thought the PS4 drive was loud but this one tops that easily. Installing games (haven't watched a movie yet) is so damn loud that I have to turn up the volume on the tv quite a bit.
My PS5 is standing vertically. Will try later today if the noise changes laying it down horizontally. If not I think my drive is faulty. Just like my fan makes a permanent whirring, even in rest mode...