So, let me go on a VERY LONG rant I've been postponing to write since Monday.
Feel free to skip to the TLDR if you despise rants but I need to vent a little bit.
This all starts on December 2017 when, for unknown reasons, Air France decides to stop offering SAL as a shipping option from Japan to France, the Netherlands and Spain. SAL Small Packet is very convenient for being quite cheap if you do not care very much how long it will take to arrive and it is ideal for ordering a couple of HGs, an RG or a cheap MG.
What this means is that, currently, the only shipping option to these countries is EMS. EMS is fast but expensive. It often means you might be paying more for shipping than the kit itself which I think is actually a bit unfair to online stores because it means they aren't even getting most of the money you are paying them, reducing margins even further.
Typically, you can expect SAL to take from 2 to 4 weeks to arrive 3 being the usual. EMS, on the other hand, is as fast as 4 to 6 working days.
But hey, you get what you pay for, isn't it? Cheap and slow or expensive and fast. Maybe not.
Being that I'm forced to use EMS if I want to buy gunpla, at the end of April I decided to make a big order to take advantage of the fact I don't have to limit myself to small packages.
The way imports are setup in Spain is the following:
- No VAT for any parcel with value lower than €22
- VAT of 21% for any parcel with value between €22 and €150 plus a fee of €19 for the simplified VAT paying process
- VAT of 21% for any parcel with value higher than €150 plus a fee of €25 for the ordinary VAT paying process
From this follows that somewhere below €22 is the sweet spot for importing small kits, with €23 being a horrible case where you would be paying €4.83 in VAT plus a €19 fee totalling €23.83 import taxes (higher than the product value itself).
If you decide to go bigger, €150 is the new sweet spot meaning you don't have to deal with the ordinary process but the simplified one (the difference in the fees is negligible).
This is made more difficult because Japanese companies obviously include invoices in Yen and fluctuations in exchange rates do occur.
Going back to my April order, I tried to adjust to somewhere below €150 but I failed to leave enough breathing room to account for the decrease in Yen per Euro that was going to happen the following days.
The order was placed on the 30th of April. Those living in Japan will already be thinking "Why would you be ordering during Golden Week, you silly". However, it shipped from the online store the 2nd of May and it proceeded to depart from Tokyo on the 5th (a Saturday) arriving in Madrid the 8th.
That, I guess, was my unlucky day because the Euro exchange rate had fallen enough for my parcel to be now worth €151.
Spain is pain. Spain is pain. Spain is pain.
Here begins a journey of your typical bafflingly bad experience of having to deal with the Spanish administration.
First, you receive a snailmail "urgent" letter with instructions on how to inform customs of the value of the parcel (the parcel includes an invoice in a transparent plastic bag stuck on the outside but they don't seem to care), asking for a scanned ID card as well as a proof of payment to the online store. Even though the docs I receive state they are from the 10th, the snailmail letter arrives the 15th and I have until the 25th to respond with the required documentation. Fortunately, there's a website to send your scanned docs and I send them the very same day I receive the letter.
It takes until the 17th for them to acknowledge reception of the docs but that's not too bad. Then radio silence until the 23rd when I receive a warning letter that the products are suspect of breaching intellectual property laws. I'm like WTF, these are original Bandai gunpla kits from Japan, not some Gundoom shit from China. To add insult to injury, the warning says that if in 10 working days they decide the merchandise breaks IP laws (something it seems they are not even required by law to verify with the IP holder, Bandai in this case) they have the right to destroy the parcel contents unless I formally oppose it in the same 10 days (or so I understand). Only there are no instructions on how to oppose it.
I try to contact them to ensure my opposition to €150 of gunpla being destroyed for fuck all reasons is noted but they aren't very helpful at all. They tell me that once a decision is reached, if unfavourable to me, I will be able to have my say (something that seems at odds with what the warning documentation says).
More than the 10 days pass with no news on whether a decision has been made. It isn't until the 12th of June (about 18 working days) that I receive a proposal of payment for the taxes due. Taxes in this case include the shipping costs and the law cited by the docs received is explicit in that shipping must be included. I don't understand the rationale of paying VAT on an EMS shipping cost but there's no escaping it. I must send them a document renouncing any further allegations and a proof of payment of the taxes to their bank account. I am given 3 working days to do this. I do it the following day, the 13th.
On the 14th the payment is acknowledged by customs but it won't leave there until the 21st.
On the 22nd it gets to the postal services in Madrid and the parcel gets to my home in Catalonia on the 25th (notice that postal services are not that bad).
To summarize: it took 3 days for my parcel to travel half the world but it took 6 weeks for Spanish customs to do their goddamn work. Therefore the higher cost of EMS was totally useless in this case.
So I may be called a weaboo for thinking Japanese services are run well while Spanish ones are run like shit but getting the package out in 5 days even though it was a country wide holiday that lasts about a week and then having to wait 6 weeks for the Spanish administration to drag their feet to do their thing paints a very eloquent picture.
Lesson learned: next time, I have to order for an amount of Yen that isn't as close to €150 as I did.
TLDR;
My gunpla order took almost two months to arrive because Spanish customs are inept and I'm pissed-off.