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Cant you guys replace the Joycons for free ?
Nothing says fucking over consumers like a free replacement program
I have heard arbitrations are very similar to small claims filings. I doubt Nintendo would be paying a lot.
Oh that makes willingly selling a defective product ok then. Fact is Nintendo are knowingly selling a broken product and they should have created new joycons that fix the problem and stop selling the old ones.
They're only offering free repairs (not publicly announced) in the US because they're getting sued in the US. They're also fighting to get the aforementioned lawsuit dismissed on top of that. Lmao what are you trying to say?
To be fair, I don't think they instituted the "free replacement" policy until after the lawsuit was filed (quick web search, found articles about the lawsuit from Jun 22 '19 and the earliest article I found about the "replacement" policy was Jun 24' 19), so I think it's still fair for people to be upset over the situation.
Literally only started doing that after the lawsuit. Nintendo are still fucking over consumers. This just Nintendo putting on a condom.
I get that but its been a while since the replacement program has been active - so its a bit weird seeing people being this upset over it.
They are willingly selling a defective product and aren't even fixing them for free worldwide, not is there a disclaimer that this shit will happen when you buy new joycons, and they never even bothered making new joycons that fix the problem. There's nothing weird about being mad over this. It's anti consumer bullshit and should not be tolerated.
Yeap. I had to buy a left joycon and a new pair. Don't live in a country where support is easily accessible, so they can f*ck themselves over this.
Lawsuit was actually filed July 19, 2019: https://chimicles.com/wp-content/uploads/2019/07/Class-Action-Complaint-Nintendo-Joy-Con.pdf
This case will be about Nintendo of America, on behalf of US customers. Countries where the support isn't easily accessible, and where there's not the free joycon replacements will not be affected by this lawsuit, nor the results of it.
EVERY. FUCKING. TIME.
Hey, at least this is a step in the right direction for the damage control team. I remember the time where people here tried outright denying drift even existed, then when they said it wasn't prevalent.
I don't get it. What are they doing to repairs/replacements that's not being done in newly sold joycons? Seems like selling defective products which have a high change of requiring service is more costly than selling fixed ones
They can't. The sticks are from an outside supplier and no supplier has provided an alternative in the same slim form factor. Their only option would be to discontinue the Switch for a few years
Throughout the 80s and 90s they also fought game rentals and Blockbuster tooth and nail. And of course they lost.
Read the post just above yours (my post). One single person mentioned the existence of the replacement program specifically in the US, that's it. There is no "damage control team" here in the posts above yours, and yet 4 people already made it a point to discuss not the issue at hand, but this fictitious defense team that is supposedly active in this thread.
they didn't design the sticks in the first place is the problem
Some people reported drifting on the Lite as soon as the first few weeks. I'm not sure how the repair/replacement system would work with an entire console.
Huh? Hey I detailed my annoyance with the Joycon drifting issue and pointed out I have another issue too. We wouldn't be annoyed by this "defense force" if every time there's a related thread there'd always be someone trying to downplay the issue. Need I also remind you that we once had a thread about "Shut up and just fix your Joycons, stop complaining" some months ago? Yeah, that happened.
