They themselves have postured their service as a movement for the industry away from tethered TV companies, even in their newest statements about competition from Apple in Disney. They also have made proprietary new baselines that have changed over time for them to report numbers for their public claims.What's 'noble' about data reporting?
They will have several metrics they are tracking, at a simple level, 'views' and 'engagement' being 2.
I imagine they are defining, here's an example scenario:
- 'views' as : 'Activation on platform, 2:00 of watch-time'
- 'engagement' as : 'total watch-time per program activation' or 'completion rate of 70%'
- one indicates AWARENESS & INTEREST, i.e., "I am aware of this content and I have activated it and consumed 2:00 of content, therefor expressing intent to watch" (and it wasn't an accident that I clicked on this and I backed out in :05, I had no intent to watch in that case and therefor shouldn't be counted)
- the other indicates STICKINESS or RETENTION, i.e. "i am enjoying this and want to consume more of it" and "i should be counted as someone who has consumed enough to communicate on the show to others."
In this case, they are reporting on AWARENESS & INTEREST to the media, do people know if this show and do they care enough to try it?
Those are 100% legitimate business metrics, measuring base demand.
If you saw a report from them on engagement or retention, it would look very different.
Both consumers have different value, someone who is aware&interested but not engaged, than someone with a high-retention rate for sure, but that's a different strategy all together in how to leverage. They create different business opportunities. Either way, they chose only to announce the former's numbers.
We do this kind of stuff for our games on the daily :🤷:
While I'm sure they'd like that you are giving them a lot of benefit of the doubt, it's quite clear that them changing their terminology for what they'll report as "watched" is meant to allow them to give astronomical numbers for people who would likely never say they "watched" The Witcher just because they let 2 min play in one episode and then dropped it.
They made the basketball net 500% wider and started saying in their court, every shot is worth a 3-pointer, and their games end with 324 points or more.
It's the same as when the Oscars says they are watched by 1 Billion people each year while global independent ratings have shown it as a declining, much lower figure for people who actually left it on their tv for more than a few minutes.