I think the problem here is that Jason was 100% doing an amazing job reporting on the work culture at Naughty Dog. Unfortunately the hate crowd attacking Neil used that report, the plot leaks and the subsequent disagreement between Jason and Neil to springboard into this full-blown hate campaign. Jason's obviously not to blame for this, it just really sucks that an important story about how to make that industry better is being used as a springboard for hate. Jason will likely come out and condemn all this hate, if he hasn't already.
Jim's case is kind of along those lines, except in his video he went at artists defending their art, which is fine, but by then the hate mobs had started and he just added more fuel to the fire. His video also mostly glossed over the hate that was already being flung and I think people are right to criticize him and doubt that he's going to follow up that video with one about the current situation. Thus, it feels like (as mentioned before, unintentionally) Jim kind of came in to a hot situation, dumped a bunch of fuel on the fire, and then walked away and watched it burn. I'm hoping Jim also comes out with a statement that condemns all of this hate and/or he makes a video on it, because it's an important video to make considering people are using his original video to attack Naughty Dog and the actors in the game.
So while neither Jim nor Jason started this, their reports on Naughty Dog are being used as part of the bludgeon of abuse right now. It sucks.