Permanently revoking access to a user's entire purchase history is indefensible. There's a reason Valve changed their system so it doesn't happen anymore.
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My Playstation account just got permanently suspended for a credit card chargeback
- Thread starter GameChanger
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Banks love overdraft so they can charge you the overdraft fees.
A chargeback is you effectively reporting that the merchant has defrauded or scammed you somehow.
They get charged a penalty for it.
You're supposed to contact the company's support first before filing a chargeback
A charge back is a last resort that essentially ends your relationship with that company.
The fact that you lose access to your account isn't good of course.
There are valid reasons for doing a chargeback hence the apparatus to do one exists in the first place. I have done so on occassions where a retailer does not act within consumer law (i.e refusing to take responsibility for damage during transit) as should anyone else in such a situation.
It can be abused but contrary to popular belief chargebacks in general are used fairly and correctly and with good reason
Is this the case here? If anything it sounds like an account hack or identify theft in which case it is absolutely valid - Sony outright banning people with no access to their prior purchases is a disgrace. They should at least work with the consumer and investigate the matter instead of simply banning everyone because they don't want to dedicate sufficient resources to their customer services to actually look into these things first
It could be the card holder has locked the card. I've had this where I thought I've bought something fine and then I've got an email saying the order was cancelled. Check online backing and everything looks good, call the bank and they say they put the card on hold due to a suspicious amount of purchases.
No notification or obvious way to see it's on hold. They did say they would have eventually called me but fuck knows when that would have been and I don't answer unknown callers on my mobile anyway. Maybe something similar?
So...call your bank, call Sony, lawyer up, hit the gym.
No notification or obvious way to see it's on hold. They did say they would have eventually called me but fuck knows when that would have been and I don't answer unknown callers on my mobile anyway. Maybe something similar?
So...call your bank, call Sony, lawyer up, hit the gym.
I'm aware how chargebacks work. The penalty seems insane, though.
my guess is you either went to your card company to get your money back after not being able to get a refund for something from Sony, or you bought/received a gift card from some random person who then did a chargeback on their credit card for the gift card purchase
Ahhhh, the sweet sweet digital future again.
No matter if accidentally or purposely charged back, reading stuff like this always scares me to death, how easy it is to lose your account.
Just have one single problem, once, like someone went into your account to do shit, someone stole your credit card and idk maxed it out or so or you immediately shut it down even but a very badly timed psn purchases just went through, or you payed something via bank account and it wasn't enough money on it or any other error. One mistake, poof, gone.
Frightening.
No matter if accidentally or purposely charged back, reading stuff like this always scares me to death, how easy it is to lose your account.
Just have one single problem, once, like someone went into your account to do shit, someone stole your credit card and idk maxed it out or so or you immediately shut it down even but a very badly timed psn purchases just went through, or you payed something via bank account and it wasn't enough money on it or any other error. One mistake, poof, gone.
Frightening.
Didn't we have this thread a month ago, a few times actually
extremely vague OP
"I GOT BANNED FOR NO REASON"
"IT SAYS SOMETHING ABOUT A CHARGE BACK I DID NO SUCH THING"
"oh yes actually I did do a credit card dispute"
extremely vague OP
"I GOT BANNED FOR NO REASON"
"IT SAYS SOMETHING ABOUT A CHARGE BACK I DID NO SUCH THING"
"oh yes actually I did do a credit card dispute"
Yes, they do, but if you have a specific kind of bank account, overdraft cannot happen.
Hey, speaking about backfiring threads, where is TheGreatJordan with his update, he said he is charging back on 7th. Troll or not, I want to know the end to the saga.
Yep - don't file a chargeback against any company you plan to do business with again, because they're not likely to want to do business with you.
This is why I don't use a debit card for fucking ANYTHING online.
Two factor exists on PSN, don't have it enabled and its your fault.
Also if your CC has been stolen, freezing the card will not stop legitimate transactions unless you tell them to. You have to dispute transactions if fraudulent.
yes. unless the OP wants us to believe that someone impersonated him to request a chargeback on a sony purchase it was something he would have requested.
So got their own account banned. Close the thread, no reason lol.
sidenote, has anyone ever had a permanent ban of a PSN account reversed?
I have an account which was permanently banned years ago. My fault, I accidentally logged the PSN account into a Vita I had been tinkering with. But it was nonetheless astonishing to me that thousands of dollars of legit purchase went up in smoke for this single infraction.
I'd love to get the account back, if only for some of the delisted PS3 purchases I had made on it. If anyone has had any luck at all, I'm curious what your approach with customer support was, please PM me.
I have an account which was permanently banned years ago. My fault, I accidentally logged the PSN account into a Vita I had been tinkering with. But it was nonetheless astonishing to me that thousands of dollars of legit purchase went up in smoke for this single infraction.
I'd love to get the account back, if only for some of the delisted PS3 purchases I had made on it. If anyone has had any luck at all, I'm curious what your approach with customer support was, please PM me.
translation: he logged into PSN on a hacked vita and got banned
Sure, you're correct about everything, but still, mistakes can happen, specially if you use like 3 different payment options like paypal, credit card, bank account, it's always possible that something fucks something up, even by error or mistake.
If anything happens, no matter how small the chance is, you're on the wrong end and can most likely do nothing about it.
i can't speak for every bank but you either have to call the bank customer service directly for the chargeback or you go through like a multi-step process if they allow you to do it online. my bank is like 3 steps and they make you confirm it before you hit the point of no return.
so basically the OP played himself and either doesn't understand or is acting stupid on purpose to make it a consumer outrage issue
so basically the OP played himself and either doesn't understand or is acting stupid on purpose to make it a consumer outrage issue
OP
OP
It's amazing how many fucking people are out here on the Sony Defense Force while I am trying to figure out wtf is going on. I know I recently made 2 separate purchases on PSN recently. My usual credit card did not go through so I ended up using one of the old credit cards that were on my account. Now I don't use the old card anymore and it might be linked to my parents account. I figure it's one of my parents who disputed the charge since I highly doubt the bank did it on it's own. Now I need to find a playstation customer service number that works after I contact my parents. Permanently suspending my account for something like this is absolutely fucking ridiculous. The normal thing to do would be to limit my access to the content of the disputed purchase. Some of ya"ll must have a ton of fucking shares in the company if you don't think this is anti-consumer.
Heh. That's not a translation, that's exactly what I said I did?
They can block a transaction if they find it suspicion (usually more by you just spending lots) or just by mistake sometimes, which can trigger a chargeback. It's rare, but can happen.
Not at all, I don't like the fact they lock people out of their purchases.
On the other hand your thread title is an outright lie.
a blocked transaction is different from a chargeback which 9 times out of 10 is requested by the customer to dispute fraud. you're talking like super rare 1% gacha shit that bank would mistakenly set a chargeback for a purchase without your input
honestly, you should *not* use a cc or paypal on your PSN account. Only buy PSN credit and use that. I used to use my paypal or cc account until I got a bunch of emails saying someone was trying to access my psn (his is pre-2fv) after that I stopped putting my cc and paypal on my account. I just by PSN credit from amazon or someone selling it cheaper on Era and use that.
This exact same thing happened to me actually. My parents card was on set to default on my playstation by accident and PS plus auto sub happened, mom charged back because she didn't know what it was and was in same situation. All I had to do was call customer support and pay the cost of the subscription, might take a day or two though.
This is not a chargeback, as the transaction never goes through. Most companies will send you an email to ask you to update your card if they encounter this, since it's pretty common that cards expire before auto-renewal kicks in.
A chargeback is the payer requesting a refund (usually due to a failure of service) after the transaction already went through.
a tale as old as time. the part you leave out is that the the OP's eventual full story is likely an forked version of the truth
Why I said it's rare, but can happen. OP explained it's not that though and was likely a manual chargeback,, just not by him, so doesn't really matter.
This is why I want all of my games on cold storage at all times. I do not want to be locked out of my purchases.
I am sorry your account was suspended for a perfectly valid reason.
protecting people from fraud is not anti-consumer
you should be able to resolve it if the customer service will listen
you should never resort to a chargeback unless it's with someone you don't plan on ever doing business with again.
Hey, that's still higher than getting a 5 star pull in Genshin.
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