Just reading up on it now, - it gets really complicated, as the consumer you have to prove there is an inherently faulty component when you received it . I don't even know where you would begin with that argument as a consumer.
I guess directing the retailer to that law is a good place to begin.
FAQs - How to claim the 2-year guarantee for EU purchases, get a repair, replacement or refund, how to cancel orders made outside shops (online, by phone, mail order).
europa.eu
Not complicated at all, have you never had to use EU's consumer warranty before?
For physical, non-consumable products if the item gets broken because of your fault (you've dropped it, smashed it, poured water or whatevs): out of luck.
Anything else is fair game and you got your ass covered.
Purchasing fron Amazon is even better because they straight up let you return the item for a new one or get a full refund instead of repairing the item (unless you want to) but obviously that's their own policy and not every consumer's rights.
Even second-hand goods have a minimum 1 year warranty, and you can even agree with the seller to get 2 years in some EU Countries.
Learn more about your after sales responsibilities, returns, legal guarantees, commercial warranties, and customer claims.
europa.eu
