This video comes off as blaming the forest for the trees, to use his analogy.
Yes, it's true that companies don't care about the customer, since they see them as consumers. - They don't have to, and it's shitty that they're doing it.
Yes, it's true that Steam is a behemoth, and competing with it, with the aim of besting them, means competitors can come at them with these kinds of tactics. - They don't have to, and it's shitty that they're doing it.
Yes, it's true that regulation of corporations could have a positive impact for consumers. - They still don't have to act in ways that lead us to consider regulation, and it's shitty that they're doing it.
They're (Epic) is absolutely allowed to moneyhat. It's nothing new. People are allowed to be jerks, too. Nothing in the law that says you can't be a jerk, so go ahead, be a jerk. Just don't be surprised when people call you a jerk, you fucking jerk. Epic claims that what they're doing is good for the industry, but that's only because their goal is to be the leader in the industry. It's good for them, since they see themselves as the new leader. Money does crazy shit to people.
Best thing to do here is to not buy the game if you don't want to support their methods. I don't have EGS installed, and I don't plan to install it unless there are significant changes in their platform and their practice. Another thing you won't see me do is participate in any of this review bombing silliness. Just as well take your dog for a walk to shit on the lawn of a neighbor you don't like. Don't be an asshole, and don't spend your time or money on something that you don't like.
I don't blame the game. It can run just fine if the players don't act like shitheads. When I play monopoly, I don't sit with the rule book in my lap and play for blood. I roll my eyes and feel sorry for the jerk that plays like that.