Is my TV broken?

Jindrax · Oct 15, 2020

I got a Samsung UHD a month ago.

SInce I had it I noticed a flicker. Not constantly just once in a while the screen will sort of flikker hard, just once.

It's subtle enough that gf hasnt noticed it, but its driving me up the wall.

First I thought it was some eco setting so I turned them all off without any success.

Then I thought maybe its only on the netflix app, (internet connection) but its been doing it now on my PS4.

Any ideas or should I just return it?

Thanks!

Wingfan19 · Oct 15, 2020

Flicker as in a full black screen for less than a second?

Do you have a receiver or sound bar that you're putting your signals through first or are your devices connected straight to the TV?

big_z · Oct 15, 2020

Sometimes a tv can lose signal depending on device which results in a black screen sort of like changing inputs.

If it's multiple flickers and there's noticeable brightness drops it could be the auto brightness not working right. Maybe a bad sensor or something in the room interfering with it. You could try turning the feature off and see if it still happens. If it does then power supply failing is likely the culprit.

Jindrax · Oct 16, 2020

Wingfan19 said:
Flicker as in a full black screen for less than a second?

Do you have a receiver or sound bar that you're putting your signals through first or are your devices connected straight to the TV?

Yeah full black screen for like 1 ms or something.

No receiver or anything plugged in. Only the PS4

Axis · Oct 16, 2020

Did you do a firmware update for it recently? That may possibly be the problem.

I also have a Samsung UHD and after I ran an update I noticed a seldom issue where it goes bonkers and flickers until I unplug it.

Jindrax · Oct 16, 2020

Axis said:
Did you do a firmware update for it recently? That may possibly be the problem.

I also have a Samsung UHD and after I ran an update I noticed a seldom issue where it goes bonkers and flickers until I unplug it.

No I checked for updates when I noticed the problem and it was already up to date, perhaps factory did it.

Pickman · Oct 16, 2020

Blamespace could probably offer some input, he's our resident broken TV expert.

Wingfan19 · Oct 16, 2020

Jindrax said:
Yeah full black screen for like 1 ms or something.

No receiver or anything plugged in. Only the PS4

Ok, is this only happening when your TV is switching from SDR to HDR content?

Jindrax · Oct 16, 2020

Wingfan19 said:
Ok, is this only happening when your TV is switching from SDR to HDR content?

its during actual viewing.

So I'm just playing ps4 and I run up court on NBA 2K and I notice a flikker.

Or I'm watching a show on netflix on I notice one too.

I firth thought it was the wifi signal dropping and the quality lowering, but that wouldn't make sense to it happening during video games, no?

Wingfan19 · Oct 16, 2020

Jindrax said:
its during actual viewing.

So I'm just playing ps4 and I run up court on NBA 2K and I notice a flikker.

Or I'm watching a show on netflix on I notice one too.

I firth thought it was the wifi signal dropping and the quality lowering, but that wouldn't make sense to it happening during video games, no?

Nah, it wouldn't have anything to do with the wifi. I was thinking it was something to do with your PS4 losing signal to the TV, but it doesn't seem like that's the case. It's sounding more like an issue with the TV panel itself losing power or the signal for a split second.

Jindrax · Oct 16, 2020

Wingfan19 said:
Nah, it wouldn't have anything to do with the wifi. I was thinking it was something to do with your PS4 losing signal to the TV, but it doesn't seem like that's the case. It's sounding more like an issue with the TV panel itself losing power or the signal for a split second.

Pffff I'll check the power cables, unplug everything. If it keeps on I'll just get it replaced I guess.

Lace · Oct 16, 2020

If it's just with your PS4 consider using different hdmi cables. It could be a hand shaking issue caused by faulty/cheapo cables. I had a similar issue and had to buy new amazon basic hdmi cables. No problems since.

Wingfan19 · Oct 16, 2020

Jindrax said:
Pffff I'll check the power cables, unplug everything. If it keeps on I'll just get it replaced I guess.

Wait, are you watching Netflix on the PS4 or is it a built in TV app?

Jindrax · Oct 16, 2020

Wingfan19 said:
Wait, are you watching Netflix on the PS4 or is it a built in TV app?

Built in TV app

Lace · Oct 16, 2020

Oh it happens when watching YouTube through an internal app as well? Sounds like a PSU issue then with the TV.

Wingfan19 · Oct 16, 2020

Jindrax said:
Built in TV app

Ok, then yeah, that sounds like a TV issue more than a connection issue. If it was the Netflix app on the PS4 then yeah, I'd assume it's a bad connection with the PS4 and TV, but this sounds like something else.

Jindrax · Oct 16, 2020

Lace said:
Oh it happens when watching YouTube through an internal app as well? Sounds like a PSU issue then with the TV.

Wingfan19 said:
Ok, then yeah, that sounds like a TV issue more than a connection issue. If it was the Netflix app on the PS4 then yeah, I'd assume it's a bad connection with the PS4 and TV, but this sounds like something else.

yeah I figured as much... I was hoping it was an issue I could fix myself as taking this thing back to the shop is a hassle. Nothing to do about it I guess, thanks for your input!

geomon · Oct 16, 2020

Hope you have a good warranty

T002 Tyrant · Oct 16, 2020

Have you googled it or contacted Samsung?

Jindrax · Oct 16, 2020

geomon said:
Hope you have a good warranty

Yeah EU hete, they're legally obligated to fix or replace anything within the first two years. Shouldn't be a problem

T002 Tyrant said:
Have you googled it or contacted Samsung?

I googled it and it suggested wifi or settings problems. Tried all fixes to no avail.

Haven't contacted Samsung for their opinion though, wouldn't no where or how? Could you point me in the right direction?

T002 Tyrant · Oct 16, 2020

Jindrax said:
Yeah EU hete, they're legally obligated to fix or replace anything within the first two years. Shouldn't be a problem

I googled it and it suggested wifi or settings problems. Tried all fixes to no avail.

Haven't contacted Samsung for their opinion though, wouldn't no where or how? Could you point me in the right direction?

Are you states, UK or somewhere else? I know the UK Samsung customer service website has a Live Chat and obviously a phone number I don't know about any other country.

Jindrax · Oct 16, 2020

T002 Tyrant said:
Are you states, UK or somewhere else? I know the UK Samsung customer service website has a Live Chat and obviously a phone number I don't know about any other country.

You are a genius my friend!

I contacted them on facebook and guess what! It's a software error that they're aware of. Should be fixed on the next update.

T002 Tyrant · Oct 16, 2020

Jindrax said:
You are a genius my friend!

I contacted them on facebook and guess what! It's a software error that they're aware of. Should be fixed on the next update.

Glad I could help save you some time and money 🙂

Is my TV broken?

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