i think the biggest thing is how employees are forced to treat their customers all exactly the same (they have scripts and words that employees are supposed to say EVERY TIME) while paradoxically also told to treat every customer as an individual. gs employees are ranked on various things and they change every so often, like the circle of life or the "selling culture" score.. but at the end of the day the reason it's a miserable experience to shop there a lot of the time is because the employee is being pulled in six different directions at once in some kind of desperate attempt to bleed more money out of the person that walked into their store. if a gamestop employee asks you what you've been playing instead of if you need help with anything, it's because they think you are a mark and they're trying to recommend yes and protect the family circle of life gpg prp best practices the one thing killing it DESTROYING it sales culture PUR pro web in store RECOMMERCE cricket wireless trades trades trades preorder bonus are you SURE you don't want the guarantee payroll ship from store RSBs distro oh my God i have to go to the bathroom but what if someone comes in and steals everything while I'm back there should i lock the door COULD i lock the door oh man i just have to pee so bad OVERCOMING OBJECTIONS